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i-sells.co.uk

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Had a terrible experience of i-sells today. I had persuaded a customer to buy 2 Kair K-HRV150 heat recovery vents through i-sells. The electrician identified a faulty switch on one unit so I contacted them for a replacement. They immediately started accusing me of not getting a proper electrician and saying the installation was incorrect but it wasn't /isn't One unit works the other doesn't because it has a faulty switch, simples. Eventually they refused to send a new unit or come and look at the old one and said they'd 'be in touch'. I had to go to the manufacturer to get any satisfaction because i-sells didn't bother to contact me. Now I have to get the units removed and send them to the manufacturer and then get the new one installed if they deign to send a new one. Worst customer service I have ever experienced will never use either company again.

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