With our prestigious automatic door servicing and maintenance, our clients minimise this risk and avoid costly, unplanned, emergency expenditure.
We are a customer-focused automatic door service provider, with a ‘repair not replace’ mentality, our ethos is only to replace parts as a last resort, when fixing them is no longer an option.
System agnostic, we are always able to give the best advice on equipment regardless of the make and model. This means we are not trying to sell unnecessary products when they can be repaired and maintained for many years. Contact us for more information on our automatic door servicing and maintenance packages!
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Our Progressive Service is a non-contracted, purchase order-based option, which allows clients to benefit from Safetell’s automatic door servicing and maintenance offer, without fully committing to a contract.
Returning clients on progressive service packages can also take advantage of reduced call-out charges thereafter.
Safetell’s Proactive Service is a contracted alternative, which offers returning clients the peace of mind of enhanced response times, discounts on parts, and preferential rates.
| Progressive Service | Proactive Service | |
|---|---|---|
| 24/7 Service Desk | ||
| Meets BS EN 16005 | ||
| 9:00am – 17:00pm PPM and Safety Test | ||
| Electronic Visit Report | ||
| Health & Safety Advice | ||
| Lifecycle Advice | ||
| *Standard Response | ||
| **Enhanced Response | ||
| Call-out and Repair Fee | Chargeable | Reduced Rates |
| Materials | Chargeable | Chargeable with a discount on parts |
| Misuse Damage | Chargeable | Chargeable |
*Standard Response times for our automatic door servicing callouts are 8 hours for emergency call-outs, 24 hours for breakdowns and 72 hours for general attendance.
** Enhanced Response times are 4 hours within normal working hours.
| Commercial Timetable Call-Outs | Progressive Service | Proactive Service |
|---|---|---|
| Monday – Friday 09:00 – 17:00 1 Man/1 Hour |
£140 | Pricing agreed in contract. |
| Subsequent Hours | £50 | |
| Monday – Friday 09:00 – 17:00 2 Men/1 Hour |
£210 | Pricing agreed in contract. |
| Subsequent Hours | £100 | |
| Out of Hours/Bank Holidays Saturday – Sunday 1 Man/1 Hour |
N/A | Pricing agreed in contract. |
| Subsequent Hours | N/A | |
| Out of Hours/Bank Holidays Saturday – Sunday 2 Men/1 Hour |
N/A | Pricing agreed in contract. |
| Subsequent Hours | N/A | |
**Parts are charged as extra**
| Rates | Progressive | Proactive |
|---|---|---|
| First Door | £89 | Pricing agreed in contract. |
| Per Door | £55 | |
| Theatre Doors Weekend Rate Per Doors |
£230 |
**Parts are charged as extra**
We have always found Safetell technically competent with a good team of engineers and always look at innovative solutions for saving money i.e. repair instead of replacing.
Safetell were able to provide a solution very quickly, having ordered the screens on Monday, they were installed in the train station by Thursday the same week, which I was very pleased with.
The screens look great, much better than I had expected they would for the low cost, and the fitting was very professional.
The screens look great and the staff really like the screen and feel a lot safer, especially as the store opens late.
The installation was smooth and we are so happy with the Safetell screen that another screen is on order for our neighbouring store.
Automatic doors require regular servicing to help you avoid potentially significant costs associated with replacing auto door parts, as well as to prevent unsafe or inefficient operation for your customers.
We offer two types of service packages. The first is a contracted service, which requires a commitment to a contract that includes pre-agreed pricing for call-outs and planned preventative maintenance. The second is a non-contracted package; in this case, you are not committed to any contract or agreement for call-outs. All that is required in advance is a conversation to discuss your needs, provide a quote, and schedule a time for us to reach you.
We generally recommend scheduled preventative maintenance one to two times per year, depending on usage. Our maintenance is carried out in accordance with the recommendations of the original equipment manufacturer. This is crucial for ensuring safety and will enhance the lifespan, value, and performance of your automatic door system. Our service includes a cost-effective program of regular inspections, as well as a prompt repair service when applicable, all aimed at keeping your system safe.
We tailor this approach based on numerous factors to suit your business, e.g. number of automatic doors on site, this way we can offer the best service possible for your specific needs. To find out the cost of our Proactive Automatic Door Service tailored to your requirements, we recommend contacting us today. Our experts can advise you on the most suitable options based on their expertise.
There may be a few factors that determine which service is right for you, such as how many doors you have, how old they are, budget constraints, how your business is set up, and so on. Our Auto door experts would be the best qualified to assist you in this, we can do a fact find about your business and advise on which the most efficient and cost effective solution for you. Contact us today and we can assist any query you have.
Our ‘repair not replace’ philosophy aims to provide our customers with a more cost-effective automatic door service. While it might be easier to simply tell you that a part is broken and charge you more for its replacement, we believe that wouldn’t serve our customers best. With our approach, you can be confident that we will aim to repair your automatic door rather than replace it, ensuring you receive the highest quality service. Additionally, we are not biased toward any particular parts supplier, which means we will always choose the best product for each situation rather than what is most profitable for us.
