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Abbey Architectural Ironmongery Company Limited

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The Approved Business review system is based on honesty and impartiality. These reviews are written and submitted by real people, which we believe will help businesses and customers to buy with confidence from the reviewed company.

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I purchased 3 cabin hooks through eBay 2 of them fractured so I got in touch with Sam Hall. I was very pleased with the response and was sent 2 replacements. So I fitted them and they fractured I was asked to send them back to which I did at my own expense and was told by Sam I would be refunded for the postage and hooks after investigation. I have sent email after email for months I have not received any response. With this I contacted his work colleague Tracey who said she would tell Sam to contact me asap this has been going on since May without any further contact. As you can imagine this is a very disappointing outcome for a trusted family business.