Blue Castle
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Blue Castle is a group of companies providing nationwide environmental energy and waste solutions for businesses. Blue Castle Energy services include bill validation, energy efficiency projects, metering works and compliance support. Blue Castle Waste services include scheduled waste collections and ad-hoc collection of more specialist waste.
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Blue-Castle provide Utility Management service for business like hotel; park home etc. We are owner of a holiday lodge in Cheshire which under Blue-Castle management. We reported our gas bill was incorrect but no safety advise or explanation for weeks, we than further noticed a incorrect electric reading and asked for an explanation, their customer service is shocking or should I say lack off. I had copy and paste the correspondence we received so you can make your own judgement. Be aware they are not registered with Ombudsman services being the middleman between main supplier, it shows in the way they response to their customer. We are now advised to forward our complaint to Trading Standards and Watchdog.Dear Tara,RE: Formal Complaint Thank you for the electric bill for the period of 1st June 2019 - 30th June 2019.As you are aware the dispute we currently had with Blue-Castle about incorrect billing and safety.As such, can you please provide an explanation on a electric bill you send today at 15:11, end read at 2065, as compare to the attached reading pictures we took on 9th July 2019 at 19:00, our electric meter read at - 20634.I look forward to hearing from you within a reasonable time scale.Regardsxxx xxxx-----------------------------------------------------------------------------------Dear Ms xxxI thought it best to use the most up to date meter reading which was taken on 10.07.19.Best WishesTara MooreCustomer Service AdministratorT: 01400 283625------------------------------------------------------------------------------------Dear Tara,That is interesting as the bill period was shows for 1st June 2019 - 30th June 2019, which no doubt is misleading to customer with intend.I will passed your response to the Ombudsmen for a review.Thank you.Regardsxxx xxx------------------------------------------------------------------------------------Ok thank youBest WishesTara MooreCustomer Service AdministratorT: 01400 283625
