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Brunel Preservations

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Firstly the work wasn't carried out when agreed. One day when they had said they would be make an appearance I phoned to ask why no one had arrived - Their response was... "we thought you weren't going to be in". I had to phone and speak to an incredibly rude employee every day to pester them to come and do the agreed work. Instead of taking a couple of days it took weeks for them to finally complete our cavity wall tie replacement. Once the work was supposedly finished we had our double glazing replaced. Once the old frames were removed some of the new ties could be seen and they weren't connected to the inner wall making their work entirely useless. The installer would have realised this when they failed to tighten but didn't fix it. It was just good luck that we had the chance to see the work. This was finally resolved but my advice would be to avoid this company at all costs.