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Took over a year to complete a job moving a couple of radiators. Failed to invoice me correctly. I had to constantly chase them to get the work complete and get them to provide invoices. Nearly £10K spent with them and simply shocking customer services.Still chasing them for acknowledgement of payment received and for warranty documentation on boilers they have installed for me.Its a real shame as the workmen were all very nice and did a good job. Just let down by the back office staff and lack of process.