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Demax Designs are manufacturers of high quality Architectural Metalwork including modern and traditional staircases, spiral staircases, glass staircases, feature staircases, exterior staircases, commercial staircases, balconies, canopies, balustrades and metal railings & gates.
The Approved Business review system is based on honesty and impartiality. These reviews are written and submitted by real people, which we believe will help businesses and customers to buy with confidence from the reviewed company.
DO NOT GET INVOLVED WITH THIS COMPANY UNLESS YOU WANT TO LOSE LOTS OF MONEYWe too had the same experience as the other two customers losing over £15k. We ordered a staircase in early 2019 and were asked to pay a 30% deposit. Two weeks later, Ros Knights asked us to pay another 30% in order for manufacturing to start. We did question this at the time but were told this was in accordance with the terms and conditions and we didn’t want any hold ups with our project. We should have thought it strange that the so-called Managing Director was pestering us for payment. We now know from detailed research she must have known our project was unlikely to be delivered and our money would be at extreme risk. Obviously, we cannot ever prove this.Less than 2 months later we received a phone call to say the company was going into liquidation and were told the same as the other customers in their reviews. We too were contacted by the new company who had supposedly bought the assets and were picking up the existing projects, this happened to be the original salesman who had provided the quote under Demax. Initially, Ros Knights stated that we would only pay a ‘small’ additional payment for the project to be completed. It transpired that we would have to pay the full price again to get our staircase. Given our extremely low confidence in this unprofessional company we decided to cut our losses and seek another stair supplier. This was not an easy decision but the correct one.After much research on companies house it appears that a new company Capital 12 Limited trading as Demax was set up on 23 April 2019 with a director who resigned on 20 May 2019 when Ros Knights was appointed as director. We urge anyone even contemplating using any of the following companies: Demax, Demax Staircases, Demax Solutions, D Staircases, Capital 12 Limited, Capital Manufacturing Limited, to thoroughly research the sordid trail on Companies House and find a much better supplier. Feel free to commission them if you want to lose lots of money.We strongly feel we were stolen from, when our money was taken at the beginning of March the company must have known it was in difficulty as by the 23 April a new company had been set up. AVOID LIKE THE PLAGUE and anything Ros Knights says in response is like crocodile tears.
Contracted them to design and install the staircase as part of our complete house renovation. Design work was good but required up front payments up to 90% before completion. Unfortunately they went into company voluntary administration but never told us so we continued to make the payments in good faith scheduling the final completion in April 2019. However, they then went into liquidation before the job was complete so we were left with a half finished staircase having paid 90% of the money.The Managing Director of Demax Ros Knights, contacted us to say they were in liquidation and we would be contacted by the company that had taken over the assets of Demax to see about completing the installation. She said there was nothing further she could do and we would have to deal with the new company. When the "new" company (Capital Metalcraft) finally did contact us it was one of the same people from Demax and still using Demax email! After some further investigation it turns out it is exactly the same people owning and running the "new" company as Demax. It seems they've used the liquidation route to avoid paying HMRC, suppliers etc and leaves private customers like me out of pocket.I wrote to them requesting that they complete the works for the rermaining 10% of the contract value as basically they are the same company and people and should do the right thing. This was ignored.DO NOT TRUST THIS ORGANISATION, they want the money up front and because you cant pay by credit card you have no protection if they go belly up again which is highly likely given its the same people running the company.Don't get caught out like we did, look elsewhere and make sure you check out the status of the company on the companies house website first!