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Rung to make an appointment with me for my annual boiler check with less than 12 hours notice - luckily I had no plans so agreed. Unfortunately my daughter was rushed into hospital in the early hours of the morning and we didnt get home till gone 12 - my phone was off and my first thought was NOT to call the boiler men!!!! Getting home received 2 voicemails 1 from the guy at my home trying to get in and then 1 from the company stating that I have incurred a missed call out charge - when I rung to explain they said theres nothing they could do about it and are attempting to charge me £66!!!! Ridiculous company no compassion DO NOT USE