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M&E Carpets

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We have used M&E Carpet shop in Grovehill, Hemel hempstead, several times previously & always found them to be helpful although slightly unreliable which we have overlooked. Once again ordered lino for our bathroom from them in January 2018, was advised a fitting date and details to be texted to us, (which is unprofessional). No text confirmation received, the day the lino was to be fitted came & went, Elliott was contacted on his mobile and messages left on the shop answerphone several times and NO response at all! Our final message advised we needed to know what was happening by the end of the second week of waiting for a reply or we'd have to go somewhere else - no reply! We are terribly disappointed with such a poor service and would not recommned using this company as they are unreliable. We are actually having our whole house re-carpeted, hall, stairs, landing & lounge and have now booked with someone else and so they have lost business.