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I sold an item on Gumtree and the person who bought the item arranged the parcel to be collected by Hermes. They were told not to come on Saturday, but they did and no one was home. They put a card through the door with no contact details, but advised they would collect the parcel on Monday. I waited in the whole day but the courier did not come. I contacted them on Tuesday via live chat and was advised the courier would definitely be there, so I made sure someone was home all day, and once again the courier did not come. Back onto live chat and was told the courier had been but the woman told him the parcel wasn't ready, when the courier said he came there was no woman home it would have been my 18 year old son who answered the door. So I thought I should start emailing instead just so I had a record of what was happening, just as well as it turned out because I discovered an item I had been waiting for and had not received was meant to have been delivered by guess who? You've got it, Hermes! Needless to say I still have the parcel, the courier never did find the right house and instead of investigating the issue as they promised they simply let the label on the parcel expire and now will do nothing until we raise a new label. I am so angry I can't even tell you a parcel that was meant to be collected on the 1st April 2016, is still sitting in my lounge and it is the 16th April 2016. The other parcel was seemingly delivered and signed for, but the signature was just a squiggle so either it was delivered to the wrong address or stolen by the courier. If anyone wants to see it I have a record of all the many emails between myself and Hermes, but if you are looking for a courier service do yourself a favour and try someone else.
Very disappointed that a parcel was never delivered to my address and was worth nearly £200. There are no other houses in the village with same name and tracker said parcel was left on porch! Who's porch?!? Parcels of this value should automatically require a signature from the address and couriers need to pay more attention to what they are doing! I would not get away with such lack of attention to detail in my line of work! Not pleased at all
tracking a parcek with there web site, is basic but what do you expect. However when reading. "Delivered to a secure location" you would normally expect to be in receipt of the delivery. Not the case, When you query this with the customer services team - they have further information....I quote " i have on my system sir it was delivered at 18.01 and it states DOOR...." mmm this is not very helpful, let me call the driver....6 times they said they called the driver and left a message....still no answer and still no delivery...front door if this is where is was left - is on the road apart from a single step - this is not a good place....back door you have to walk through a gate..dog would have heard that, and I was cooking dinner, i would have seen him or her. Permier service is parcel delivery....Google My Hermes online the reviews are shocking. Never use them. Its a shame the rating system does not have a negative star....this company would get it....