Product Information

Support

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As well as taking full responsibility for your development and manufacturing requirements, we also offer comprehensive installation, training, maintenance and support services. We manage all aspects of your product servicing and maintenance, whilst providing customer feedback to enable further product development.

Installation and training
When new equipment is delivered, there is an inevitable learning curve from a user perspective. Whether you’ve arranged for onsite training to be provided on installation, or simply requested an out of the box solution with written instructions, we understand that everyone learns at a different pace. We will work with you understand the type of ongoing support you may need and this is often a good opportunity to analyse your support requests for design or user manual improvement.

Maintenance and support
Because we’ve been involved with your project from the outset we have an in-depth understanding of the type of support that you might need. This comprehensive level of understanding, combined with our rapid response times, enables us to proactively work with you and your team to resolve any potential issues swiftly, thus minimising risk and downtime.

Our high standards of support also go way beyond servicing your equipment. We offer comprehensive training packages, with onsite and e/learning options, knowledge transfer, troubleshooting facilities and a range of other services to help you maximise your investment.

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About us

Nexus IE Ltd, a spin-off from its parent company Innomech Group, provide manufacturing and maintenance services that has been designed and developed by our sister company Innomech Ltd and help them take the product prototypes to market quickly increasing volume.

Working with both large and small companies, Nexus IE operates from a purpose built office in Ely, Cambridgeshire and as such is ideally placed to service business start-ups, SME’s and larger organisations.

Nexus IE has a team of highly skilled and experienced engineers that excel in the assembly of specialist equipment, whether its first batches for trials or large scale production. Each customer benefits from continued support for equipment already in use. Our flexible approach and regulated environments makes us unrivalled in the industry and end-to-end product manufacturing service that exceeds customer expectations.

For more than 20 years we have been developing, manufacturing, maintaining and servicing technology enabled products, taking care of the entire product lifecycle including setting up your supply chain, assembly and testing, installation and user training.

Nexus IE is ISO9001 compliant and in 2009 was granted the Queens Award for Enterprise in the International Trade Category.

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Latest Reviews

Nexus IE

UPM Pharmaceuticals has been associate with the staff of Nexus IE, supporting our Xcelodose™ equipment for over 6 years. The have provided excellent service regarding routine preventative maintenance, continued updates on the equipment, troubleshooting and addressing process issues surrounding new projects and in providing both basic and advanced training on the equipment and its capabilities.

By Richard Green - 18 November 2019

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Company details for Nexus IE

Nexus IE