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Panoramic Windows

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Very poor service from start to finish. We ordered some Crittall windows from them. They drew up a design for one window as three separate parts claiming it could not be made as one unit. Every other Crittall dealer in the UK said it could be made as one unit (yes, I checked with all of them). Panoramic's immediate response was to admit to the error, but then they 'closed ranks' and were rude when I queried the mistake. They refused to re-order the window until I paid for another unit! It arrived TEN MONTHS after I ordered it. In the meantime the glass for our doors arrived, but didn't fit. Panoramic promised me replacement units but forgot to order them. Very difficult to communicate with - phone calls rarely returned, and emails ignored. They have refused to reimburse me for the extra window that I had to buy due to their mistake.

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