IT Support for Business

The clever and sophisticated way hackers and scammers set up their emails and messages mean they are a constant threat. As a result, we have to be increasingly vigilant, although scams are not always easy to spot. This is where cyber security software comes in. For instance, without having appropriate protection installed on your devices, you put yourself at risk in terms of having your details and company data targeted. Cyber security for business is essential, here is a free guide to help you: Spot and avoid cyber dangers.

Employees can receive scam emails or dangerous website links on a daily or weekly basis. Unfortunately, these can auto-launch a piece of malware designed to steal information and passwords. Therefore, if you or any of your staff mistakenly click on these links, the result could be catastrophic.

Installing security on all your devices is a must. It will warn you of any potential threats and flag them before any malware can load and block access.

At MFTS, we supply and manage Vade, SentinelOne and Sophos Anti-Virus and Endpoint Protection. They are best-of-breed business cyber security solutions that actively monitors for threats. Do not get caught out by a hack or a malware threat. Make sure you protect all your devices and your email. Book your free Cyber Security Health Check here.

Your telephone system is vital to your business success. For instance, if your business telephone system fails and you don’t have a maintenance contract or a professional company to support you, what would happen?

MF Telecom Services can help. We offer a reliable, friendly, expert service even if you do not have a maintenance contract directly with us.

Should it be required, we will send one of our qualified engineers to check your telephone system and identify and resolve the fault. This will include checking power supplies, programming issues, circuit boards and line faults.

At MFTS, we partner with Akixi to offer our customers the best and most useful call logging and call management features. With a call logging system, you get detailed reports regarding all aspects of calling. For instance, you can examine how many calls each agent makes in a given time, how long the customer has had to wait before reaching an agent or the average length of the calls. In doing so, this allows you to track performance and make improvements to customer service through staff training.

Gain a better understanding of your business

By examining call statistics and both historic and real-time data, this can have a significant impact on your business in terms of efficiency. By utilising these tools, you can look to increase revenue, improve customer service and maximise efficiency.