Hardware Supply

A hosted VoIP phone system is the perfect alternative to a traditional business phone system. They are ideal for businesses moving away from traditional office-based working practices. In addition, they are also suitable for those businesses wishing to avoid the expensive start-up costs normally incurred when buying an on-site business phone system.

There are some essentials today’s businesses need from a business phone system. For instance, these include flexible remote working, scalability and cost-effectiveness. In addition, a business phone system needs to be disaster-proof and future-proof. VoIP business solutions can offer all of this and more. For example, linking your office extension to your mobile or laptop, voicemail and easy call forwarding.

Every business requires email. It’s used to communicate both internally and externally and aids productivity and collaboration. Cybercriminals know how heavily reliant we are on emails, which is why they have become so smart at hacking them. When that happens, however, businesses can be rendered useless.

Research suggests that the majority cybercrime occurs via email, 66% of malware being installed via attachments and 95% of phishing attacks being established via email alone.

Unfortunately, human error has a lot to answer for, studies suggesting a fifth of all employees being likely to click on a link sent via a phishing email. Of those who click, almost 7 in 10 will actually impart with login information. These statistics are worrying for any business and highlight the importance of employee education when it comes to security.

At MFTS, we’re passionate about helping businesses stay secure and productive. Talk to us about how we can help.

Cloud Call Recording, custom-built for Horizon, is both secure and compliant. Specifically, it uses a web portal. In doing so, this means you can easily record incoming, outgoing and internal calls. This also applies to conference calls too. Furthermore, you can use this tool for compliance, customer service, dispute resolution, employee training or auditing purposes.

Employee Training

Listen back to the calls made and received by your employees. In doing so, you can use the recordings for training and monitoring purposes. Similarly, this allows you to highlight specific areas where an employee might require support. In addition, you can use it as a motivator by highlighting exemplary examples of performance.

Dispute Resolution

Call recording can ensure you have an accurate record of conversations held between employees and customers. This is essential as a backup tool should there be any disputes raised.

Industry Compliance

MiFID II regulations that apply to the financial services industry specify the mandatory recording of client interactions leading to sale/trade. As such, call recording is essential to ensure you are compliant with these regulations. Click here for more info regarding MiFID2 recording.

Our solution is easy to install and easy to use. We have completed many installations of cloud call recording software solutions for our clients, so call us today for expert advice.