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Create a more productive and cost-effective organisation with Horizon Collaborate − a (UC) Unified Communications solution for business.

A productive workforce needs collaborative technology. MF Telecom Services can support your business in creating a more productive and cost-effective organisation with a (UC) Unified Communications solution. Speak to us today and ask for some free advice on how you can improve your efficiency.

The ISDN Switch off, due by 2025, is going to cause a huge change to the UK Telecoms industry. Led by Openreach, it means that all traditional phone lines, delivered over copper, will become redundant by this date.

I have a phone system on digital lines and I have broadband that runs on an analogue line, will I get cut off?

In theory, you will.

You need to have changed to IP-based phone lines by 2025 if you want to continue using your current phone system and broadband.

At MFTS, we partner with Akixi to offer our customers the best and most useful call logging and call management features. With a call logging system, you get detailed reports regarding all aspects of calling. For instance, you can examine how many calls each agent makes in a given time, how long the customer has had to wait before reaching an agent or the average length of the calls. In doing so, this allows you to track performance and make improvements to customer service through staff training.

Gain a better understanding of your business

By examining call statistics and both historic and real-time data, this can have a significant impact on your business in terms of efficiency. By utilising these tools, you can look to increase revenue, improve customer service and maximise efficiency.