Cloud Call Recording Software for Business
Cloud Call Recording, custom-built for Horizon, is both secure and compliant. Specifically, it uses a web portal. In doing so, this means you can easily record incoming, outgoing and internal calls. This also applies to conference calls too. Furthermore, you can use this tool for compliance, customer service, dispute resolution, employee training or auditing purposes.
Employee Training
Listen back to the calls made and received by your employees. In doing so, you can use the recordings for training and monitoring purposes. Similarly, this allows you to highlight specific areas where an employee might require support. In addition, you can use it as a motivator by highlighting exemplary examples of performance.
Dispute Resolution
Call recording can ensure you have an accurate record of conversations held between employees and customers. This is essential as a backup tool should there be any disputes raised.
Industry Compliance
MiFID II regulations that apply to the financial services industry specify the mandatory recording of client interactions leading to sale/trade. As such, call recording is essential to ensure you are compliant with these regulations. Click here for more info regarding MiFID2 recording.
Our solution is easy to install and easy to use. We have completed many installations of cloud call recording software solutions for our clients, so call us today for expert advice.
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Employee Training
Listen back to the calls made and received by your employees. In doing so, you can use the recordings for training and monitoring purposes. Similarly, this allows you to highlight specific areas where an employee might require support. In addition, you can use it as a motivator by highlighting exemplary examples of performance.
Dispute Resolution
Call recording can ensure you have an accurate record of conversations held between employees and customers. This is essential as a backup tool should there be any disputes raised.
Industry Compliance
MiFID II regulations that apply to the financial services industry specify the mandatory recording of client interactions leading to sale/trade. As such, call recording is essential to ensure you are compliant with these regulations. Click here for more info regarding MiFID2 recording.
Our solution is easy to install and easy to use. We have completed many installations of cloud call recording software solutions for our clients, so call us today for expert advice.
Other Products and Services from MF Telecom Services Ltd
PCI Compliant Call Recording
Payment Card Industry Data Security Standard Specifications (PCI DSS)
PCI DSS affects any business that handles card payments. Specifically, it is there to minimise the risk of fraud. This occurs through the best practice handling of card details. For instance, if your company uses call recording software, that software must also ensure security. Moreover, the security of card validation codes and values i.e. the actual payment details needed to transfer money. In other words, you cannot store this information on your system and risk making it accessible in any way following authorisation.
If you need advice regarding PCI Compliant Call Recording software for your business, contact us today.
There are many organisations which, for one reason or another, collect credit card numbers over the phone. These phone calls are often kept as protection against liability or even to train and evaluate call centre staff. In order to remain PCI compliant the CV2 security number on the back of most credit cards must not be included in any audio or transcribed conversations.
PCI DSS affects any business that handles card payments. Specifically, it is there to minimise the risk of fraud. This occurs through the best practice handling of card details. For instance, if your company uses call recording software, that software must also ensure security. Moreover, the security of card validation codes and values i.e. the actual payment details needed to transfer money. In other words, you cannot store this information on your system and risk making it accessible in any way following authorisation.
If you need advice regarding PCI Compliant Call Recording software for your business, contact us today.
There are many organisations which, for one reason or another, collect credit card numbers over the phone. These phone calls are often kept as protection against liability or even to train and evaluate call centre staff. In order to remain PCI compliant the CV2 security number on the back of most credit cards must not be included in any audio or transcribed conversations.
Contact Centre Solutions
Contact Centre Solutions for your business
MFTS is a provider of leading-edge, multi-channel contact centre solutions.
The most efficient and up-to-date contact centre solutions should allow you to respond to customers in real-time via various channels − phone, your website, social media, live chat. To create seamless, cross-channel support, you need the right solution, one that brings together the ‘real people’ behind the calls and the automated services that they make use of in order to give both customers and agents a seamless experience. Choose Horizon Contact
What does a Horizon Contact Centre offer my business?
Horizon Contact Centre is simple and intuitive. On one platform, it enables voice calls, web chat, email and SMS and is competitively priced. You can record and review calls as well as monitor performance in real-time or after the event. With its inbuilt CRM, it enables you to store client interaction. In addition, you can set up surveys to measure and monitor customer satisfaction.
MFTS is a provider of leading-edge, multi-channel contact centre solutions.
The most efficient and up-to-date contact centre solutions should allow you to respond to customers in real-time via various channels − phone, your website, social media, live chat. To create seamless, cross-channel support, you need the right solution, one that brings together the ‘real people’ behind the calls and the automated services that they make use of in order to give both customers and agents a seamless experience. Choose Horizon Contact
What does a Horizon Contact Centre offer my business?
Horizon Contact Centre is simple and intuitive. On one platform, it enables voice calls, web chat, email and SMS and is competitively priced. You can record and review calls as well as monitor performance in real-time or after the event. With its inbuilt CRM, it enables you to store client interaction. In addition, you can set up surveys to measure and monitor customer satisfaction.
SIM Only Business Mobile Phones
Is a flexible SIM Only business mobile phone deal right for you?
If you don’t want or need to upgrade all your business mobile phones, there are other options. For instance, you can choose a SIM Only business mobile deal. We supply O2 and Vodafone network SIMs.
SIM Only tariff options
MF Telecom Services can help you choose the most cost-effective tariff for your usage. Options include 12 and 24-month contracts.
We will continue to monitor your mobile phone bills. This is in order to make sure you are always on the best plan. You can move individual business users over to us at contract renewal or we can help you switch part way through a contract.
If you don’t want or need to upgrade all your business mobile phones, there are other options. For instance, you can choose a SIM Only business mobile deal. We supply O2 and Vodafone network SIMs.
SIM Only tariff options
MF Telecom Services can help you choose the most cost-effective tariff for your usage. Options include 12 and 24-month contracts.
We will continue to monitor your mobile phone bills. This is in order to make sure you are always on the best plan. You can move individual business users over to us at contract renewal or we can help you switch part way through a contract.
MF Telecom Services Ltd
Old Florence Place, 152 Tonbridge Road, Hildenborough, Kent, TN11 9HW, United Kingdom
MF Telecom Services Ltd is a 5 star rated provider of business IT support and telecommunications solutions in the UK. We specialise in various areas such as VoIP Telephone Systems, Telephone System Maintenance, IT Support, Cyber Security, Business Mobiles, Superfast Broadband, and Office Wi-Fi.