Telephone System Maintenance

SIP Trunks for businesses are a cost-effective IP telephone service option. When BT switch off all ISDN lines in 2025, you’ll need an alternative. A cost-effective way to reduce your phone bill and make your business switch-off ready, is to use SIP trunks. With SIP trunks for business, you may not need to replace your existing hardware.

Traditional ISDN phones lines might be what you’re used to. And choosing to change from these to either VoIP or SIP can be a daunting task. Which do you go for? Both offer different things, and it might depend on your business needs as to which one you choose. That’s where we come in. We are here to advise you as to the best solution for your business both now and into the future.

SIP trunks are quick and easy to install. Apart from the cost savings it can give you scalability, and various business disaster recovery options.

As well as taking advice from an experienced business communications provider like us, do your research on SIP trunk providers. You’ll soon see that upgrading your phone system to enable SIP trunks makes smart business sense.

A hosted VoIP phone system is the perfect alternative to a traditional business phone system. They are ideal for businesses moving away from traditional office-based working practices. In addition, they are also suitable for those businesses wishing to avoid the expensive start-up costs normally incurred when buying an on-site business phone system.

There are some essentials today’s businesses need from a business phone system. For instance, these include flexible remote working, scalability and cost-effectiveness. In addition, a business phone system needs to be disaster-proof and future-proof. VoIP business solutions can offer all of this and more. For example, linking your office extension to your mobile or laptop, voicemail and easy call forwarding.

Payment Card Industry Data Security Standard Specifications (PCI DSS)

PCI DSS affects any business that handles card payments. Specifically, it is there to minimise the risk of fraud. This occurs through the best practice handling of card details. For instance, if your company uses call recording software, that software must also ensure security. Moreover, the security of card validation codes and values i.e. the actual payment details needed to transfer money. In other words, you cannot store this information on your system and risk making it accessible in any way following authorisation.

If you need advice regarding PCI Compliant Call Recording software for your business, contact us today.

There are many organisations which, for one reason or another, collect credit card numbers over the phone. These phone calls are often kept as protection against liability or even to train and evaluate call centre staff. In order to remain PCI compliant the CV2 security number on the back of most credit cards must not be included in any audio or transcribed conversations.