Contact Centre Solutions
Contact Centre Solutions for your business
MFTS is a provider of leading-edge, multi-channel contact centre solutions.
The most efficient and up-to-date contact centre solutions should allow you to respond to customers in real-time via various channels − phone, your website, social media, live chat. To create seamless, cross-channel support, you need the right solution, one that brings together the ‘real people’ behind the calls and the automated services that they make use of in order to give both customers and agents a seamless experience. Choose Horizon Contact
What does a Horizon Contact Centre offer my business?
Horizon Contact Centre is simple and intuitive. On one platform, it enables voice calls, web chat, email and SMS and is competitively priced. You can record and review calls as well as monitor performance in real-time or after the event. With its inbuilt CRM, it enables you to store client interaction. In addition, you can set up surveys to measure and monitor customer satisfaction.
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MFTS is a provider of leading-edge, multi-channel contact centre solutions.
The most efficient and up-to-date contact centre solutions should allow you to respond to customers in real-time via various channels − phone, your website, social media, live chat. To create seamless, cross-channel support, you need the right solution, one that brings together the ‘real people’ behind the calls and the automated services that they make use of in order to give both customers and agents a seamless experience. Choose Horizon Contact
What does a Horizon Contact Centre offer my business?
Horizon Contact Centre is simple and intuitive. On one platform, it enables voice calls, web chat, email and SMS and is competitively priced. You can record and review calls as well as monitor performance in real-time or after the event. With its inbuilt CRM, it enables you to store client interaction. In addition, you can set up surveys to measure and monitor customer satisfaction.
Other Products and Services from MF Telecom Services Ltd
FTTP Business Broadband
Do you want a superfast internet connection? Then choose a fibre connection direct to your premises with FTTP Business Broadband.
Upgrade your business internet connection to FTTP Business Broadband and enjoy speeds of anywhere between 50-1000Mbps. This is up to 10 times faster than that of FTTC or SOGEA and much faster than traditional ADSL broadband.
Upgrade your business internet connection to FTTP Business Broadband and enjoy speeds of anywhere between 50-1000Mbps. This is up to 10 times faster than that of FTTC or SOGEA and much faster than traditional ADSL broadband.
Telephone System Maintenance
Your telephone system is vital to your business success. For instance, if your business telephone system fails and you don’t have a maintenance contract or a professional company to support you, what would happen?
MF Telecom Services can help. We offer a reliable, friendly, expert service even if you do not have a maintenance contract directly with us.
Should it be required, we will send one of our qualified engineers to check your telephone system and identify and resolve the fault. This will include checking power supplies, programming issues, circuit boards and line faults.
MF Telecom Services can help. We offer a reliable, friendly, expert service even if you do not have a maintenance contract directly with us.
Should it be required, we will send one of our qualified engineers to check your telephone system and identify and resolve the fault. This will include checking power supplies, programming issues, circuit boards and line faults.
Cloud Call Recording Software for Business
Cloud Call Recording, custom-built for Horizon, is both secure and compliant. Specifically, it uses a web portal. In doing so, this means you can easily record incoming, outgoing and internal calls. This also applies to conference calls too. Furthermore, you can use this tool for compliance, customer service, dispute resolution, employee training or auditing purposes.
Employee Training
Listen back to the calls made and received by your employees. In doing so, you can use the recordings for training and monitoring purposes. Similarly, this allows you to highlight specific areas where an employee might require support. In addition, you can use it as a motivator by highlighting exemplary examples of performance.
Dispute Resolution
Call recording can ensure you have an accurate record of conversations held between employees and customers. This is essential as a backup tool should there be any disputes raised.
Industry Compliance
MiFID II regulations that apply to the financial services industry specify the mandatory recording of client interactions leading to sale/trade. As such, call recording is essential to ensure you are compliant with these regulations. Click here for more info regarding MiFID2 recording.
Our solution is easy to install and easy to use. We have completed many installations of cloud call recording software solutions for our clients, so call us today for expert advice.
Employee Training
Listen back to the calls made and received by your employees. In doing so, you can use the recordings for training and monitoring purposes. Similarly, this allows you to highlight specific areas where an employee might require support. In addition, you can use it as a motivator by highlighting exemplary examples of performance.
Dispute Resolution
Call recording can ensure you have an accurate record of conversations held between employees and customers. This is essential as a backup tool should there be any disputes raised.
Industry Compliance
MiFID II regulations that apply to the financial services industry specify the mandatory recording of client interactions leading to sale/trade. As such, call recording is essential to ensure you are compliant with these regulations. Click here for more info regarding MiFID2 recording.
Our solution is easy to install and easy to use. We have completed many installations of cloud call recording software solutions for our clients, so call us today for expert advice.
MF Telecom Services Ltd
Old Florence Place, 152 Tonbridge Road, Hildenborough, Kent, TN11 9HW, United Kingdom
MF Telecom Services Ltd is a 5 star rated provider of business IT support and telecommunications solutions in the UK. We specialise in various areas such as VoIP Telephone Systems, Telephone System Maintenance, IT Support, Cyber Security, Business Mobiles, Superfast Broadband, and Office Wi-Fi.