Fleet managers: always read the small print
16 September 2013
Fleets could overpay for fuel if they ignore the small print on their invoices, according to a leading name in fuel cards. Steve Clarke, group marketing manager for The Fuelcard People, said, “Many of the fleet managers who have switched to our fuel cards during 2013 have complained about ‘hidden’ charges levied by their previous suppliers.”
He explained that another fuel card supplier had introduced transaction charges but, according to customers, had not given adequate warning or explanation. “They were charging an additional £2 on every refuelling transaction,” said Steve Clarke. “According to most customers, there had been no letter warning them about the change, with the only explanation for the new charges being buried in the small print on invoices.”Fleet managers have been telling The Fuelcard People that their displeasure was as much about the other supplier’s attitude as the amount. “£2 more per refuelling may not seem a lot, although it could amount to an extra £100 per year, per vehicle,” Steve Clarke said. “They were really unhappy that complaining meant waiting in a call centre queue for ages, before eventually speaking to an anonymous operator who could do nothing to help.”
The Fuelcard People has particularly benefited because not only has it never levied transaction charges, it does not operate call centres, preferring to allocate each customer their own dedicated account manager.
The Fuelcard People deals with the refuelling concerns of fleet managers every day. It helps them to find the best refuelling deals through a range which includes commercial rate fuel cards valid at BP, The Co-operative Food, Emo, Esso, Gulf, Shell, Texaco, Q8, Jet, Gulf, Spot, Murco, Morrisons, Tesco, Pace and Moto filling stations, as well as on the Diesel Direct (Keyfuels), Myfuel and UK Fuels networks.
Other Press Releases By This Company
- 04/08/2014 - Cheaper refuelling simplified for the public sector
- 21/07/2014 - Fleets losing money by not learning from the past
- 30/06/2014 - What would you do with an extra £200 per car?
- 25/06/2014 - Fuel cards: honesty or truth?
- 30/05/2014 - Fuel cards: look beyond the obvious
- 11/10/2013 - The Fuelcard People launch new website
- 16/08/2013 - Get yourself a dongle!
- 28/06/2013 - Fleet managers: the only way is up
- 31/05/2013 - Poor service wastes time and money
- 30/05/2013 - Fleet managers: the rainforest people say, “Thank you for helping.”
- 17/05/2013 - The easy route to the best fuel card
- 16/05/2013 - Fleet managers told to stop 'shredding banknotes'
- 29/04/2013 - Look for fuel cards with more than discounts
- 19/04/2013 - Fleet managers gain accurate HMRC reporting with MileageCount
- 12/04/2013 - Dedicated Fuelcard service for Fleet Managers
- 22/03/2013 - The Fuelcard People with the personal touch
- 20/03/2013 - Businesses warned: beware of false fuel card claims
- 20/03/2013 - Paperwork wastes time and money
- 01/03/2013 - Fleet Managers advisewd not to put up with "call centre syndrome"
- 20/02/2013 - Allstar tells unhappy customers to leave
- 11/02/2013 - Businesses lose money taking the ‘easy option’
- 01/02/2013 - Fleet managers: summer is on its way
- 29/01/2013 - Six Golden Rules for businesses looking for best fuel cost savings
- 21/01/2013 - Businesses warned: you spend too much on fuel
- 14/01/2013 - Fleet managers reminded to watch their cashflow
- 20/12/2012 - Is your fleet a victim of moonlight robbery?
- 20/12/2012 - Fleets have lots to celebrate in 2013
- 26/11/2012 - Company fleets: not a government priority?
- 20/11/2012 - How fleet managers can save trees, time and money
- 05/11/2012 - M6 tolls made simple with fuel cards
- 31/10/2012 - Fleet managers warned: emissions reporting is coming
- 12/03/2012 - Now is the Spring of our discount tankful
- 12/03/2012 - Are you shredding your money?
- 28/09/2011 - Comparing fuel prices? Fuelcard People urge Fleet Managers to try the telephone test
