Avaya withdraw all support for their INDeX users
09 June 2009
Avaya have now withdrawn support for the faithful, trusty and superb INDeX telephone platform.
The system was designed and launched 17 years ago by the original SDX Company and following a management buyout, sold on to Lucent and finally Avaya. The INDeX has now been replaced by VoiP systems and, in particular for Avaya, the IP Office.
The main problem is that there are many existing INDeX customers who invested £1,000’s and tens of £1,000’s in their INDeX systems. What can these INDeX customers do about getting spare parts?
At the moment there is plenty of stock out there. You only have to look on E-Bay. However, with little knowledge on the systems themselves and the condition of the parts available, system maintenance from a reputable repairer may well be worth loking into.
RBM Voice & Data Consultancy carry good stocks at sensible prices. RBM specialise in Avaya INDeX systems and stock a massive range of fully tested and guaranteed spare parts, as well as offering a repair service and annual maintenance contracts.
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