Bibbys' Jenway, Stuart and Techne customers benefit from rapid-response technical support
08 March 2011
Bibby Scientific support all their Jenway, Stuart and Techne equipment with comprehensive technical advice from a specialist team based on the manufacturing site.
Whether users require technical advice on a product or an application, Bibby Scientific have on hand, a team of trained scientists with many years laboratory experience in research and industrial environments. Immediate advice is available by email or phone and Bibby aim to respond to all enquiries within one working day.With expertise in chemistry, biochemistry and molecular biology, the Jenway, Stuart and Techne technical support team is capable of responding to a wide range of enquiries. Access to a fully equipped on-site laboratory enables more complex problems and queries to be investigated. Close contact between the technical support experts, design engineers and service staff facilitates rapid information transfer, ensuring that customers receive the highest quality comprehensive support.
Support topics range from advice on the best product for a specific application, to care and maintenance of equipment such as pH electrodes; from help with programming a thermal cycler, to analysis and troubleshooting of customers’ data. Information relating to spare parts and accessories, manuals for older pieces of equipment, and application notes is also provided to help users get the best performance from their Jenway, Stuart and Techne products.
Other Press Releases By This Company
- 13/08/2012 - Jenway’s new product catalogue now available for download
- 20/02/2012 - New higher specifications for Melting Point Apparatus
- 16/02/2012 - Jenway pH electrode range covers routine to research applications
- 04/07/2011 - Stuart® shakes up microtitre plate incubation
- 21/06/2011 - Jenway 6800 spectrophotometer gains new qualifications
- 14/06/2011 - New colony counter lights the way for ease of use
- 20/04/2011 - Bibby Scientific looks to the East with sales office in Singapore
- 10/03/2011 - Optimised for versatility is the Techne, worlds smallest gradient thermal cycler from Bibby
- 09/03/2011 - Innovative Techne® TC-PLUS thermal cyclers from Bibby save time, space and energy
- 14/01/2011 - Stuart rotator keeps statutory fertiliser analysis work turning over
- 11/01/2011 - Life Sciences Super Lab selects Jenway spectrophotometers
- 11/01/2011 - Stuarts' SMP40 melting point from Bibby – the automatic choice
- 07/01/2011 - Jenway signals confidence in quality with new market-leading 3-year warranty
- 07/01/2011 - SMP20 ramps up melting point versatility
- 06/01/2011 - Entry-level Spectrophotometers narrow bandwidth and footprint!
- 06/01/2011 - Microtitre plate incubator shakes up life science market
- 21/12/2010 - Jenway 73 series spectrophotometers prescribed to measure aspirin concentration
- 21/12/2010 - New online video starring Stuart Shaking Incubator
- 20/12/2010 - New spectrophotometers are an icon of usability
- 20/12/2010 - Stuart microcentrifuge keeps it compact and quiet
- 06/12/2010 - New Techne TC-PLUS thermal cyclers offer speed, flexibility and ease of use
- 02/12/2010 - Bibby introduce Techne® 3000G gradient thermal cycler
