Large scale job management solution for hospitals
14 February 2019
With 50 porters and over 1000 jobs a day, read how we helped one hospital achieve 100% on one SLA requirement for a large portering team….
The ScenarioWe have developed an application which provides a link between Job Management software and a digital radio system. To demonstrate the capabilities of this system, we’ll use the analogy of 50 porters and a helpdesk that dispatches jobs to the portering team.
The helpdesk inputs new jobs, sees which porters are available and sends the job to the available porter via text message on their radios. The porter will press 1 on the radio display keypad to accept a job, 2 to send an update that the job is in progress and 3 to say the job is complete. This way the helpdesk can keep track of jobs and ensure that SLA’s are met. Once the porter has completed their task they then get put back into the list of available porters.
The job management systems we help to provide can include the capacity for over 1000 jobs a day including voice calls on a 24/7 system all year round.
Tangible Outcomes
Our customers want to see tangible outcomes from the two-way radio systems we install. At Leicestershire hospitals their Service Level Agreement stated that portering jobs must be attended within a 10 minute window. The completion rate rose to 90% and then 100% as a result of the new job management system we helped to implement. It also allowed the hospitals to maximise their use of existing staff resulting in a reduced requirement for costly agency work.
Additional radio Functionality for porters
We supplied over 216 radios to the 3 hospital sites (Hytera PD785 being the radio of choice). These come with the popular Lone Worker that allows porters to check in on a periodic basis to let the helpdesk know they are safe. Other safety features include the Man Down and emergency button.
Every Job Management System is Unique
We may have 40 years experience providing radio systems and every solution is unique. We carry out complementary site surveys with our technical team before we advise on the radios and systems we recommend to optimise your communications output. We then work with you to provide quick installation with additional reassurance options including maintenance and service agreements and battery back-ups.
Contact us at sales@zycomm.co.uk or call us on 01773 570123
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