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Smye-Rumsby Ltd

18 )

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123 Snargate Street, Dover, Kent, CT17 9AP, United Kingdom

Smye Rumsby Ltd has been supplying high quality electronic products for more than 60 years. We specialise in radio communication offering UK customers radio communication products from simple walkie talkie’s to the latest high-tech handheld two way radios. Brands include Hytera, Motorola, Icom, Kenwood, Vertex, and Entel.

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The Approved Business review system is based on honesty and impartiality. These reviews are written and submitted by real people, which we believe will help businesses and customers to buy with confidence from the reviewed company.

Latest Reviews

Smye-Rumsby has been outstanding. There ability to listen to our requirements has stood them apart from many other suppliers. The planning process was detailed which I found very reassuring. I would not hesitate to recommend Smye-Rumsby for their quality of service and knowledge about their industry

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The range and clarity of the radios are excellent, which is crucial: if people don’t think the message will reach the intended recipient then they won’t be used. The fact that all staff are using the radios on a regular basis demonstrates the effectiveness of the system. So far, we have found the radios to be more reliable than mobile phones in many instances. The ability to switch from the main network to a radio-to-radio channel adds a reliable back-up option for teams to stay in contact with each other, even if they are in a signal ‘black spot.’ Smye-Rumsby have provided an excellent service throughout the process, in particular, allowing us to demo the radios over a couple of weeks to test their effectiveness and range across the whole farm

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Thank you for your servicing support since 2013. As we run 32 CB radios via a base station, it is essential that we use a local company who can service and repair our radios quickly and efficiently without additional charges. New parts are competitively priced and our radios always arrive correctly programmed and well maintained. The farming environment dictates the need for efficient communication between staff at all times. With over 50 company vehicles it is the only way we can communicate safely whilst driving and operating equipment. Smye-Rumsby Ltd offer a good repair service with experienced engineers on-hand at all times if advice is required. We currently have an analogue system but Mike Syrett, our Account Manager at Smye-Rumsby, is helping us migrate to digital radios by supplying dual-band equipment. Mike has also offered us invaluable advice regarding coverage, and has supplied us with digital handsets to explore future requirements for improving coverage and modernising equipment. For any company looking for a radio communications solution, I would not hesitate to recommend Smye-Rumsby Ltd, Dover.

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Smye-Rumsby have been an invaluable partner and have offered an amazing degree of support and flexibility in the delivery of our needs. Both the sales and technical back-up has been superb! Any company that requires a true solution partner should certainly make sure they contact Smye-Rusmby.

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It makes sure that my team is safe and that they feel safe; that they can communicate with me in an area on their own. The battery life is excellent so I have no worries that someone’s battery will run out halfway through the day. Thanks to the new handsets, Down House now have a reliable communication system that supports the day to day running of their busy operation, whilst offering the Site Manager and her staff peace of mind.The radios help us to make sure the operation runs smoothly, that we’re giving the best customer service to our visitors and that we can keep in contact over the 33 acres of land that we have here

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We have worked with Smye-Rumsby for our radio communication for many years. For our team, staying in touch across such a large and busy site as Dover Castle is vital, especially with our network of tunnels and we’ve always found Smye-Rumsby to be extremely helpful and accommodating to both the ordinary and extra-ordinary requests.

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We are extremely happy with our new Hytera radio system as it has improved the communication across our site. They have exceeded our expectation in both clarity of sound, range and increased functionality for both now and for the future. We were offered sound advice and service from the Hytera agent and Mike Syrett, Account Manager for Smye-Rumsby.

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I am very pleased with the job they did for me. Great service. I would give them a 5 out of 5. I thought the 2 contractors worked very well. They ran through everything with me before they started screeding. I would recommend them to others and I would consider using them again.

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These body worn cameras have proven invaluable in the short time that we have been using them. The cameras not only provide proof of scheduled patrols, they offer a visual deterrent against any antisocial behavior. They are an essential ‘extra pair of eyes’ and provide undisputable evidence of behaviour and conduct directed towards my security team in potentially volatile situations.

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Smye Rumsby provided an excellent service right from the first consultation. They listened to our needs and the needs of our business and designed a system to meet those requirements and budget. Full site coverage is now achieved providing crystal clear communications throughout the entire site. Critically, the battery life of the radios has been extended hugely. We now be assuranced that if any of our team require immediate assistance, instant, clear and reliable communications are at their fingers tips.

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We’re very pleased with the new radios, We have good transmission, noise cancellation and excellent coverage, but most importantly, our communications are encrypted which is hugely important to the organisation. We’re looking to extend DPAC out to further parts of the Dover area with confidence that we’ll be able to communicate safely and clearly, and help our members prevent crime.

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With The War and Peace Revival being the world’s largest military vehicle show, our event site is the size of a small town. In order to embrace the local community we strive to utilise local companies for our supplies and equipment hire. I chose Smye-Rumsby as our preferred supplier because of their friendly professional approach, willingness to listen and knowledge of products which enabled them to suggest a suitable type of equipment. Smye Rumsby even loaned me some equipment to check to see if it was suitable for the geographical layout of our site. With Smye Rumsby being only a few miles away I was assured that should it be needed, additional or replacement equipment could be delivered in no time at all. As on-site communications official for The War and Peace Revival I felt confident knowing Smye-Rumsby was just at the other end of the phone.Paul Shea

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I was very pleased with the results of the trial. Seeing it working re-assured me that on the day, we would have the communication system that we needed. Smye-Rumsby have been fabulous and couldn’t do enough for us

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Both myself and my staff are delighted with the new Hytera radios. Their compact and stylish design makes for easy carrying and general day-to-day use. These radios are extremely user-friendly! Originally, we were using headsets with boom mics, but we have now reverted to using Hytera ‘D’ shape earpieces with in-line PTT (push-to-talk). They prove much more discrete than the previous equipment and far less cumbersome. With the support given by Smye-Rumsby we now have a radio communication system that not only meets all expectations but enables all operational staff to be assured of achieving maximum site coverage.

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The experience and expertise of Smye Rumsby and their commitment to meeting our needs ensures we get maximum benefit from our MOTOTRBO radios and the TrboNET software package. Our radios have become far more than a communications tool. During the 6 month period since installation we are still finding areas during the day-to-day management of the site and its facilities that the radios are making a positive impact on. Couple this with the after sales service and support that Smye Rumsby offer, we are nothing but impressed with this systems user friendliness, functionality and Smye Rumsby’s professionalism.

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From the first meeting all the way through to commissioning, Smye Rumsby worked hard to exceed our expectations. Notably the planning, spreadsheet and user guides have been invaluable to our teams on site. Our radios work brilliantly and black spots around site have been eliminated. The whole team have shown nothing but enthusiasm towards the new radios and the added functions they now have available to them. Our Experience working with Smye Rumsby Limited has been excellent and we would not hesitate to recommend Smye Rumsby to anyone looking to upgrade their radio communication system.

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We are extremely pleased with both the equipment and service we have received from Smye-Rumsby. The whole process from our initial enquiry to delivery of the equipment was faultless.

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In 2010 I took over as Security Manager and quickly realised that the current installation was not up to the job. The black-spots on the site had serious safety implications for our security staff; we were aware of people using handheld scanners to monitor the traffic on a regular basis, having serious security implications; and the range of users on the channel made conversations difficult. With Smye Rumsby we embarked on a digital up-grade firstly with our main site. This allowed our security team to operate on a separate secure digital channel, with enhanced features such as: · GPS tracking to assist our Control Room team dispatch the nearest Security Officer to an incoming incident. · If staff are in difficulty they can raise the alarm on their radio at the ‘touch of a button’, with the GPS allowing a speedy and co-ordinated response. · Private call and radio text messaging features cut down on general traffic and allow sensitive information to be relayed to those who really need to know. · The coverage and clarity of the digital frequency means there are no radio black spots on site, and allow radio communication for local off site activities as well. Through future-proofing technology with Smye Rumsby, in 2011 we linked our main site and secondary site through an IP radio link. This meant our colleagues some 30 miles away could draw on the benefits we experienced. The link allows the operational staff to communicate both locally with each other, or at the touch of a button connect with colleagues and co-ordinate cross site activities. This has proved invaluable for our multi-site operation and means that staff – no matter which end of the county they are – can instantly communicate with our central control. We have a number of other projects in the pipeline to further upgrade and roll out radio communication enhancements, and with the technical guidance, professionalism, attention to detail and speedy response we have received from Smye Rumsby we’re confident of a smooth successful operation.

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