Qmarkets & Intesa Helping Financial Firms to Better Innovate

A real-life case study demonstrating the importance of a well-managed enterprise innovation process.

Intesa Sanpaolo Card is a provider of payment solutions, founded in 2009 as a member of one of the largest banking groups in Europe. The company maintains and manages various card-holder data for more than 5.6 million accounts, processing over 600 million transactions a year, 1.5 million a day and 87 per second. Such a unique, sensitive platform requires a unique, secured innovation management solution. Up until very recently, the company's innovation process was being held offline, with ideas being submitted either via e-mails or a physical employee suggestion box. In order to nurture the firm's existing culture of innovation, and encourage collaboration between employees across the organization - Intesa realized it needs an advanced innovation management platform. The company required a platform which would allow them to harness the collective intelligence from locations spread across different geographies. As with most financial organizations, security was a top priority for Intesa Sanpaolo Card. It was therefore crucial for them to find a solution which could be deployed locally, on premise, through their own servers. They found and filtered out 20 different vendors, until they reached Qmarkets - which "adapted perfectly to our needs”. The Qmarkets ideation software delivered both security, easy configuration, software scalability, and trust. As a result 123 ideas were submitted to the system, 331 comments were made and 1,757 votes were processed. Zdenek Houser, CEO at Intesa Sanpaolo Card: "As being innovative in payments industry we highly appreciate ideas from our employees. After searching for platform to collect ideas Qmarkets was our final selection because of different reasons: the system seemed to adapt perfectly to our needs, deployment could be made remotely, our requirements didn’t seem to be a problem and the price was reasonable. We also received a very good feeling talking with Qmarkets’ team." Today Intesa uses Qmarkets' software to help support strategic objectives within the enterprise, encourage employees to contribute innovative ideas, increase employee engagement and participating throughout the organization, and more.