Ark-H Handling wins Silver for Service Excellence – proving that doing the basics brilliantly still matters

In an industry where technology, automation and innovation often grab the headlines, Bedford-based fulfilment specialist Ark-H Handling has been recognised for something much simpler: consistently delivering great service.

The company has been awarded Silver in the Service Excellence category at the SME Bedfordshire Business Awards 2026, recognising the team's commitment to looking after clients, customers and colleagues every single day.

At Ark-H we've always been about providing excellent service. The business has grown largely through recommendation, with over 80% of new opportunities coming from referrals and introductions. That growth has been built on long-term relationships, honest communication and a determination to never let a client down!

Operating from its 100,000 sq ft fulfilment centre in Bedford, Ark-H supports brands across health and beauty, food and drink, retail, ecommerce and the public sector. While the business has grown significantly over the years, its approach remains largely unchanged – focus on people, deliver what you promise and keep improving.

The award recognition reflects a culture that runs throughout the business. Team members are recruited for attitude as much as experience and are supported through a structured induction programme, ongoing training and opportunities for development. Ark-H believes that great customer experiences are created by engaged, knowledgeable people who genuinely care about the outcome.

The business also maintains a broad range of external accreditations, including ISO 9001, ISO 14001, ISO 22301, ISO 27001, SALSA, Soil Association certification and Cyber Essentials Plus, helping ensure clients receive a service that is consistent, secure and reliable.

Dan Turner, Client Services Director at Ark-H Handling, said:

"We're incredibly proud of this award because it recognises the thing that matters most to us – looking after our clients. Logistics isn't always glamorous, but getting orders out on time, solving problems quickly and being easy to work with makes a real difference to our customers. This award belongs to the whole team. They are the reason clients stay with us, recommend us and trust us with their brands."

About Ark-H Handling

Ark-H Handling is a Bedford-based third-party logistics provider with more than 36 years' experience in fulfilment, warehousing, co-packing, kitting and customer service. Supporting organisations ranging from growing SMEs to major international brands, Ark-H delivers practical, reliable solutions tailored to each client's requirements.