Brighton Businesses Look for More Flexible IT Support

Small businesses rely on technology more than ever, but that doesn’t mean every business needs the same type of IT support contract.

Fentons Business IT Solutions is highlighting the importance of giving businesses more choice over how they access IT support, with options ranging from occasional pay-as-you-go help to prepaid support hours and fully managed IT.

For some businesses, a fully managed service is exactly what they need. For an agreed monthly price, an IT provider effectively acts as an outsourced IT department, proactively looking after systems, users, devices and security while providing day-to-day technical support.

For others, particularly smaller businesses or organisations with some technical expertise already in-house, that level of support may not be necessary.

Different businesses need different levels of support

Fentons offers businesses three main ways to access experienced IT support.

Pay-as-you-go IT support allows a business to contact the team when something goes wrong and pay for the support time used.

Prepaid support hours provide technical help when needed without committing to a monthly managed service.

Fully managed IT support provides ongoing management, monitoring and day-to-day support for companies that want their technology proactively looked after.

The aim is simple: businesses should be able to choose a level of support that fits the way they work.

“There isn’t one type of IT support that works for every business. Some customers want us to look after everything, while others simply want experienced people they can call when they need help.

We prefer to understand how the business works first and then recommend the level of support that makes sense.”

Before submission: attribute this quote to the appropriate Fentons director and get approval for the wording.

Local IT support still matters

Although many day-to-day IT problems can now be solved remotely, there are still times when having access to local engineers makes a real difference.

Fentons provides IT support for businesses across Brighton and Hove, combining responsive remote helpdesk support with on-site assistance when hands-on help is required.

Support covers everyday IT problems as well as Microsoft 365, cyber security, devices, IT projects, connectivity and ongoing technology management.

More choice without unnecessary complexity

A small business might need help setting up a new employee, resolving a Microsoft 365 problem or dealing with a laptop that has stopped working.

Another may want its entire IT environment monitored and managed.

Fentons believes both should be able to get the help they need without being pushed into an unsuitable arrangement.

The company has supported businesses across Sussex since 2007 and offers flexible support alongside its fully managed IT services.

Businesses interested in comparing the different options can read Fentons' new guide to flexible IT support for Brighton businesses.

About Fentons Business IT Solutions

Fentons Business IT Solutions provides IT support, Microsoft 365, cyber security, cloud, connectivity and technology services to businesses across Sussex and beyond.

The team supports organisations requiring everything from occasional technical assistance to fully outsourced IT management.