What your office photocopier service agreement should include

When choosing a photocopier, the service agreement is as important as the device itself.

You’ll obviously consider your copying, faxing, scanning and printing needs before making a purchase, but it’s extremely important to think about the service agreement and photocopier maintenance as well. Colour copier servicing is not something that should be overlooked…after all you probably put a lot of time and effort into choosing a photocopier so it only makes sense to scrutinise the service agreement.

What type of colour copier servicing agreement is right for you and your business?

There are numerous important points to consider when choosing the service agreement for your new document solutions device i.e. photocopier or multifunctional device. Do you want a full service and support system, or is a “pay-as-you-go” option more appropriate for your business?

Comprehensive Service Packages

A comprehensive package for your office photocopier would likely include a full service and support network. You’ll get a help desk that provides tech support over the phone, with an in-house engineer to talk you through any potential problems that may occur. You might also be offered a photocopier maintenance contract that provides a temporary replacement copier if something happens to yours and needs to be taken to a workshop for repairs. This is always worth considering.

You will also want to make sure that there are engineers with manufacturer-approved training on your brand of printer, and a short call-out time so that you get a technician to your office within 24-48 hours to diagnose and repair the problem. Additionally you may want to check your contract includes toners and imaging units, labour, parts and travel costs for the technician.

Colour copier servicing agreements are often available from the retailer that sold or leased you the copier, so it makes sense to ask there before looking elsewhere.

Ad hoc service agreements

If you have a small business or a new business with limit funds you may want an “ad hoc” service agreement that is more affordable than a comprehensive contract. Admittedly these agreements have fewer features but these may be perfect for you and your budget.

If you are considering this type of photocopier maintenance then try to find an agreement with a 24 or 48 hour response time and on-site copier repairs by qualified engineers to all makes and models of copiers you have.

For more information on office photocopiers and the colour copier servicing agreements that are offered with them contact Collate Business Systems today on 01425 484700, or click here to visit their website.