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Bentley Mobility
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19 Highview Business Centre, High St,, Bordon, Hampshire, GU35 0AX, United Kingdom
Bentley Mobility Services offers stairlifts, chairlifts and various mobility equipments to private users, local authorities & housing associations in Hampshire, Guilford & Portsmouth.
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Bentley Mobility
I am extremely disappointed with the service provided by Bentley Mobility Services.
We had a stairlift installed for my elderly father, who was fully dependent on it for safe access within the house. In October 2025, the lift developed a fault and I contacted the company to arrange a repair. During my initial call, I was told the matter would be discussed with a manager, and I later received a call back confirming that I would still need to pay a call-out fee and that appointments were only available after more than 3 weeks, with the earliest availability being in the first week of November.
Despite clearly explaining that my father was vulnerable and had important medical needs, no urgency was shown. We were effectively left without a functioning stairlift for an extended period.
During this time, my father unfortunately suffered a fall, which significantly worsened his condition. Sadly, his health continued to decline, and he later passed away.
What is even more disappointing is that after raising a formal complaint, the company has denied any responsibility and has now stopped responding altogether.
This is not just about poor customer service — this concerns essential mobility equipment for a vulnerable person, where delays can have serious consequences.
I would strongly advise others to carefully consider before relying on this company for critical equipment.
We had a stairlift installed for my elderly father, who was fully dependent on it for safe access within the house. In October 2025, the lift developed a fault and I contacted the company to arrange a repair. During my initial call, I was told the matter would be discussed with a manager, and I later received a call back confirming that I would still need to pay a call-out fee and that appointments were only available after more than 3 weeks, with the earliest availability being in the first week of November.
Despite clearly explaining that my father was vulnerable and had important medical needs, no urgency was shown. We were effectively left without a functioning stairlift for an extended period.
During this time, my father unfortunately suffered a fall, which significantly worsened his condition. Sadly, his health continued to decline, and he later passed away.
What is even more disappointing is that after raising a formal complaint, the company has denied any responsibility and has now stopped responding altogether.
This is not just about poor customer service — this concerns essential mobility equipment for a vulnerable person, where delays can have serious consequences.
I would strongly advise others to carefully consider before relying on this company for critical equipment.
Mirza Ather Baig
- 25/03/2026