Elmdale IT Services Ltd

23rd March 2022
Transition of IT Support to Elmdale IT Services Ltd and Migration to Microsoft 365 including MS SharePoint

To Whom This May Concern,
For any business considering Elmdale IT to become their IT support contractor, whether you are a new business or established and considering a transition from another contractor, this letter is to express my decision why I would highly recommend Elmdale IT Services Ltd.

Background
Space Interior Systems Ltd had a need to change from an office based server to a cloud based server. At the time our current IT support contractor was pricing this work at a ridiculous rate, along with siting a collection of issues and additional works by other service providers. And the schedule to complete the work extend over half a calendar year.

The business operates on various government sites as well as high profile buildings in London, so the sensitivity of the data held by the company needs to secure and approved by our client IT Managers.

The Transition
After meeting with a number of IT support businesses that had the credentials required and review of their tenders and schedules, we selected Elmdale IT Services Ltd and why would highly recommend them to any business considering them;

Value for Money – Elmdale IT services were and still are the best value for the service and support they provided during the transition process and the ongoing support they give us.

The Support – The team Elmdale IT has is some the best and most knowledgeable I have come across. Every issue is raised is addressed in a timely and professional manner and very rarely has it led to a delay in working being progressed.

Collaboration – Elmdale IT made us feel part of the process in planning the transition and continue to this day keep us actively involved in how our system is managed and performing. Businesses these days rely on their IT performing to its best ability.

Trust - Our trust in this team has lead to us progressing some of their team to obtain security clearance to better support us but also enable them to offer the best service to us, both on site and give our clients the confidence in knowing our system is secure, not only at server status but also the team supporting us are cleared to do so.

Knowledge – The team are not only SMEs on what they currently provide but they keep up to date on trend changes and inform you how this could impact you, both negatively and positively. And if there is a resolution required, they enable you involved to make best decision to resolve.

Closing Statement
“Elmdale IT Services Ltd are in my opinion the best IT Support solution to any business considering them as their contractor to provide this service, which in this current working environment is an essential business requirement.
There are lots of companies that offer this service and promise a levels of support, but at its standard support level, Elmdale IT operate at a level most consider premium and charge extra for.”
Operations Manager
Space Interior Systems Ltd

Dear whom it may concern,
I am happy to provide this testimonial for Elmdale IT Services, who have been a valued IT partner for Phillips Law. Over the years, Elmdale IT has consistently demonstrated exceptional expertise, flexibility and professionalism in managing our IT infrastructure, IT security and Cyber resolutions, ensuring seamless operations, quick resolutions and high levels of end-user satisfaction, reflected on a recent staff survey.

One of the standout aspects of our relationship with Elmdale IT has been their ability to manage complex IT projects with efficiency. When Phillips Law acquired Brain Chase Coles, the team at Elmdale IT worked alongside myself and supported the IT merger and migration process, which was a challenging scenario, yet supported it with a seamless transition.

Their structured approach ensured minimal disruption to our business, allowing our teams to continue working effectively throughout.

From integrating systems and migrating data to ensuring security compliance and user accessibility, they managed every stage well.

The Helpdesk service provided by Elmdale IT has also been consistently responsive, resolutions are often swift, and issues are resolved with a human and a customer-focused approach. Our team members appreciate the proactive support and the knowledgeable assistance provided by Elmdale IT’s engineers, ensuring that IT challenges are addressed promptly and effectively.

Elmdale IT Services continues to be an important partner to Phillips Law, providing us with strategic IT guidance, reliable support, and always look to future-proof solutions that support our business growth. Their expertise, attention to detail, and commitment to customer service set them apart, and I would highly recommend them to any organisation seeking a dedicated and capable IT partner.

Yours sincerely
Sent electronically and approved by
Mike Worth
Head of IT

We’ve been working with Elmdale IT for several years now, and they continue to impress us with their professionalism, expertise, and reliability.

The team is always quick to respond, whether it’s a minor issue or a major system outage, and they consistently go above and beyond to make sure everything runs smoothly.

Elmdale's knowledge across hardware, software, networking, and cybersecurity has been invaluable to keeping our schools run efficiently and securely.

It’s hard to find an IT company who combines technical skill with such great customer service.

I highly recommend Elmdale to any business looking for reliable, knowledgeable, and trustworthy IT support.