Kings Chandelier Services Ltd

Neither you or your husband reached out to us before returning damaged lamp holders to us. The lamp holders were returned in a damaged condition because your husband locked them and then did not know how to unlock them, rather than reaching out and admitting he did not know what he was doing he bent and scratched them trying to force them open. He then returned them without contacting us - we will not refund goods returned to us damaged by customers - the items returned were not in resalable condition - at no time did your husband or yourself reach out until we contacted the email address on the order to advise damage items had been received back and queried the return. Your husband made a false claim in his responding email which we were able to refute, we asked your husband if he would like the damaged lamp holders back with your husband to pay the return postage he agreed however as of todays date his invoice remains unpaid! We are happy to refund on legitimate returns but not when a customer abuses the returns process