Tapco Homedry

Bad company, completely unprofessional and likely not respecting building standards (they self admitted in an email). Especially avoid if you need to claim an insurance (I did pay in protest and without prejudice for further claims and reporting to authorities). They should be reported especially as they are PCA and ISO 9001 certified (which mandate higher standards).
Things you should know if you consider them (I can provide evidence for the below in case necessary for others):
-Their survey completely missed (not ever mentioned) a pipe under a visible water stain in the wall
-When they hit a pipe in the wall, they are completely unprepared with no equipment to handle potential flooding (pipe, caps), they panic, swearing to the client and pretending it is the client fault (and pipes in wall are common occurrence)
-In their work they do not follow building practice and, when asked to redo a part of the work according to recognised standards, they refused. They issue a 'warranty' at 'a standards' self defined (not the statutory standards level).
-They do not take any responsability whatever they break in the house and it is always clients fault including 'the client should tell us to work at building standards'
-They put 'pressure' on the client to pay immediately threating 'debt collection and interest of 4%' and against consumer law that gives the client the possibility to contest thier work especially serious quality fault within at least 14 days
-they refused to make an invoice claimable by insurance because 'this would not work for our accounts'
-As they are in PCA certified, due to the above, they are likely in breach of many of the Code of Practices and Conduct (including to respect ALL the building regulations and statutory laws).

Bad company, completely unprofessional and likely not respecting building standards. Especially avoid if you need to claim an insurance (I did pay in protest and without prejudice for further claims and reporting). They should be reported especially as they are PCA and ISO 9001 certified (which mandate higher standards).
Things you should know if you consider them (I can provide evidence for the below in case necessary for others):
-Their survey completely missed (not ever mentioned) a pipe under a visible water stain in the wall
-When they hit a pipe in the wall, they are completely unprepared with no equipment to handle potential flooding (pipe, caps), they panic, swearing to the client and pretending it is the client fault (and pipes in wall are common occurrence)
-In their work they do not follow building practice and, when asked to redo a part of the work according to recognised standards, they refused. They issue a 'warranty' at 'a standards' self defined (not the statutory standards level).
-They do not take any responsability whatever they break in the house and it is always clients fault including 'the client should tell us to work at building standards'
-They put 'pressure' on the client to pay immediately threating 'debt collection and interest of 4%' and against consumer law that gives the client the possibility to contest thier work especially serious quality fault within at least 14 days
-they refused to make an invoice claimable by insurance because 'this would not work for our accounts'
-As they are in PCA certified, due to the above, they are likely in breach of many of the Code of Practices and Conduct (including to respect ALL the building regulations and statutory laws).

Avoid! Tapco is dishonest and deceitful.
We had a damp problem in a building due to a leaky roof and have booked and paid for 2 surveys with Tapco, one internal and one external with Skypoles. They only came back with one survey saying the problem was internal and only due to condensation (that was wrong). There was no mention at all of the roof or any images taken with skypoles. I sent them an email asking for the external survey, mentioning some points raised during that survey as I was there to meet their team in person. They literally copy and paste the content of my email into their survey. I couldn’t believe how unprofessional they were, it was shocking! So I challenged them again as there was still no pictures at all and nothing else that my words in their “updated” survey. They never sent us back the external survey that we pay for. They only survey what they can quote and overcharge you. The fact that there is a quote for remedial work attached to the survey show their intention, they are not independent. In our case, they quoted us over 5K to install 2 vents and some plasterboards, which is ridiculous and double what is really cost.
In the end, I had to hire a proper independent surveyor who confirmed that the roof was the problem and by the time we had the scaffolding up, the roof was in such state of decay and leaking everywhere, that it cost us over £ 25K to fix it. Don’t waist your time with Tapco and hire a proper surveyor such as Albright surveyor, as they are RCIS regulated, for an honest and professional opinion. Tapco is such a waste of time and money.