Full Review List for:
The Graphical Tree
(1)
21 Great Titchfield Street, London, London, W1W 8BA, United Kingdom
From production of your graphics to delivery and installation we deliver large format print, cut vinyl, exhibition stands, signage, visual merchandising and more.
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The Graphical Tree
Extremely poor communication and customer service
I had an extremely disappointing experience with Graphic Tree. There were multiple issues throughout the order, and what was most frustrating was not only the mistakes themselves, but how they were handled when I tried to resolve them.
First, they repeatedly missed emails and failed to keep track of the information I had already provided. I sent the print designs in my initial email, but they later asked me to send the link again because they had apparently missed it.
There was also an issue with the invoice, where my name was misspelled. I contacted them to ask for this to be corrected, but they refused, saying that the order had already been placed and therefore the name could not be changed. I found this extremely unprofessional, particularly when the error was made on their side.
The most serious issue was with the actual printing. I provided three separate artworks/designs for printing. Instead of printing all three, they printed one of the designs twice and completely failed to print another one. When I contacted them about the missing artwork, they disputed that they had received all three links, despite the fact that I had sent them and subsequently resent them due to their previous email-handling issues.
Mistakes can happen with any company, but I expect a professional printing company to properly track files, check an order before production, and take responsibility when something goes wrong. Unfortunately, my experience with Graphic Tree involved repeated communication failures, an incorrect invoice, incorrect production, and a very poor response when I tried to resolve the issue.
Overall, I would not recommend them based on my experience.
I had an extremely disappointing experience with Graphic Tree. There were multiple issues throughout the order, and what was most frustrating was not only the mistakes themselves, but how they were handled when I tried to resolve them.
First, they repeatedly missed emails and failed to keep track of the information I had already provided. I sent the print designs in my initial email, but they later asked me to send the link again because they had apparently missed it.
There was also an issue with the invoice, where my name was misspelled. I contacted them to ask for this to be corrected, but they refused, saying that the order had already been placed and therefore the name could not be changed. I found this extremely unprofessional, particularly when the error was made on their side.
The most serious issue was with the actual printing. I provided three separate artworks/designs for printing. Instead of printing all three, they printed one of the designs twice and completely failed to print another one. When I contacted them about the missing artwork, they disputed that they had received all three links, despite the fact that I had sent them and subsequently resent them due to their previous email-handling issues.
Mistakes can happen with any company, but I expect a professional printing company to properly track files, check an order before production, and take responsibility when something goes wrong. Unfortunately, my experience with Graphic Tree involved repeated communication failures, an incorrect invoice, incorrect production, and a very poor response when I tried to resolve the issue.
Overall, I would not recommend them based on my experience.
John Reynolds
- 30/09/2026