Horizon Phone System
The Horizon Phone System has been designed in mind to deal with the current business telephony and communications landscape. Utilising the power of the cloud, this system has superior capabilities and features that are used to help deliver the best possible experience to your customer and at the same time turn your business into a centre of excellence for trusted and proven customer service.
With 39% of the UK workforce working from home permanently or in a hybrid fashion, effective communication is crucial. Horizon phone systems not only improve customer satisfaction, but also trains and retains your staff. From this, your business will save a lot of time, money and scripting. AdaptiveComms are your trusted telecoms experts when it comes to the Horizon Phone System. Our highly accredited phone engineers can setup an infrastructure that is exactly tailored to meet the needs of your workforce, customers and resource requirements.
Unified Communications & Collaboration
- Webex Integration: Use integrated desktop and mobile applications for instant messaging, video calling, and document sharing.
- Group Call Features: Set up ad-hoc conferences, make group calls, and utilize features like Call Barge to assist call handlers.
Call Management & Routing
- Auto Attendant: Automate call routing to direct callers efficiently.
- Call Queuing: Manage multiple inbound calls, with options to queue up to 25 calls.
- Hunt Groups: Distribute calls across your team to balance workloads.
- Call Forwarding & Parking: Forward calls to any internal or external number and place calls on hold to pick them up on another device.
- Voicemail to Email: Receive voicemails as email attachments for easy access.
Productivity & Remote Working
- Softphone & Mobile Twinning: Use a softphone on your PC or connect your desk phone and mobile, allowing you to take calls on any device.
- One Number Anywhere: Use your business number on any enabled device or phone.
- Click-to-Dial & CRM Integration: Initiate calls directly from your web browser or CRM, and sync contacts for seamless customer management.
- Hot-Desking: Log in to any enabled phone in the company and use your number.
Administration & Scalability
- Web-Based Admin Portal: Manage users, features, and call routing through an easy-to-use online portal.
- Scalability: The system is easily scaled up or down to meet changing business needs, eliminating the need for costly on-premise hardware upgrades.
- Call Analytics: Access call and contact center analytics to monitor performance and optimize service quality.
Other Products and Services from AdaptiveComms
Network Security
It’s vital for businesses to have high quality, reliable and effective network security in place to protect your business from potential attacks. Features of our network security include:
Wide range of network security tools
- Firewall protection
- Configured secure routers
- Cyber Security
- Anti-Spam
- Anti-Virus
- Fully managed service
IT Support with Consultancy
Our IT Support Plans with Consultancy not only tackle IT concerns but also empower you to prioritise your business. Recognising the pivotal role of secure, reliable, and efficient IT solutions, we deliver comprehensive professional IT management services with remote monitoring software throughout the UK.
Tailored to diverse IT requirements for businesses of every size, our bespoke packages offer unmatched support for all devices. Whether managing IT systems entirely or collaborating with your internal team, our assistance covers servers, PCs, printers, routers, firewalls, and server-based software. Operating on-site, in the cloud, or using a hybrid system, our team stands ready to support you.
- Regular Hardware Monitoring - We evaluate your hardware systems, identifying necessary improvements or upgrades to your infrastructure.
- Emergency Support - Our dedicated engineers resolve issues swiftly, offering on-site and remote support, even in emergencies.
- Cybersecurity Protection - As a Cyber Essentials certified company, we provide layered filtering and protection to mitigate external attacks and threats.
- Network Health Audit - Never have a faulty line or choppy network connection again. Our engineers will do thorough line testing to make sure you are getting the call quality and connection speeds you deserve.
- Software Patching - We will ensure all your operating systems, phone interfaces and other software your business uses are kept updated to the latest version. By and large, you will consistently have access to the newest features, enhancements and security updates.
- Remote Management - Remove the hassle of managing your own IT! Our remote management software allows engineers to maintain your systems in real-time, providing complete peace of mind.
Xelion Phone Systems
A popular business phone system that helps you work seamlessly between home and the office.
Business phone systems don’t have to be complicated. In fact, they should make your life easier, whatever your business size or budget. Ideal for flexible working, the Xelion phone system is so much more than just a business phone.
Xelion enables you to work from anywhere and optimise your efficiency and performance. This is done through a suite of standard features, including advanced call routing, call recording, real-time reporting, and accessibility any time, and from any device.
AdaptiveComms
11b Hoghton Street, Southport, PR9 0NS, United Kingdom
With 23+ years experience, AdaptiveComms delivers WiFi, CAT6 cabling, leased lines, telephony (Webex, Horizon, Xelion), and cybersecurity. Accredited as a Gamma Gold Partner, ISO 27001 & 9001, CREST Pen Test, Cyber Essentials, and part of Faster Britain’s LCR Connect, we provide secure, future-ready communications.