Horizon Contact Centre Phone Systems

Through the Better Purchasing Framework, AdaptiveComms can provide a powerful and effective solution to simultaneously connect and manage your practices. This both empowers your patients and benefits the incredibly hardworking staff in healthcare.

• Patient experience is improved.
• EMIS integration with click-to-dial support.
• Patient ID based screen popping.
• Critical Care Call routing for both vulnerable and VIP patients.
• Bespoke call alerts for care workers and critical care.
• Customisable on-the-phone surveys and feedback input.
• Cloud sync for collective system and device updates.
• Secure PIN, and remote lock to prevent unauthorised access.
• Standardised action buttons to help streamline operations.
• Highly scalable hardware, with mapping and transfer capabilities.
• Auto call-back feature to avoid queue waiting with SMS capabilities.

Significantly, Hundreds of billions of pounds a year are invested in making the UK Health System a world leader. In fact, the NHS alone treats over a million patients every 36 hours. Without a doubt, the need to communicate in such a critical sector is vital. Thus, a reliable communication platform is essential.

With this purpose in mind, NHS England developed the Better Purchasing Framework in order to provide recommended suppliers to procure GP phone systems. Another key point is the 2023/2024 changes in contract. Markedly, all GP practices and surgeries will be required to procure their solutions from the framework once their current contacts expire. However, there will be plenty of support available if practices and surgeries desire this move in 2023/2024. As shown above, Adaptive Phone from Gamma Horizon provides simple, easy to use GP phone systems that addresses many of the communications challenges faced by today’s healthcare professionals.

For more information about this please visit the NHS national commercial and procurement hub. Alternatively, you can speak to one of our experts here.

Another key pointby the end of 2027 the CBT (Cloud Based Telephony) national framework will take full priority as the shutdown of analogue ISDN and PSTN lines occurs. As a result, all analogue systems will require an upgrade system to be implemented into the system. Obviously, this is something every practice will want to resolve sooner rather than later to avoid potential delays in operations, appointments and more.

We provide a safety net for your business. Undeniably, downtime caused by unforeseen events can often create major disruptions. As a result, your business can face damage to productivity, finances and reputation.

At AdaptiveComms, we help you to implement rigorous disaster recovery plans that ensure the continued success of your business. With this purpose in mind, our BDR service includes:

• Protect and restore your systems, therefore making them accessible again within hours, or even minutes.
• Data and cloud backup solutions simultaneously protecting your servers, email exchange, virtual platforms, desktops, laptops and mobile devices
• Cloud backup and storage fixed monthly pricing plans, so that you only pay for the storage that your business really needs
• Superior data protection, thus protecting all data, applications and your operating system

Helping you work seamlessly between the office, home, and on the move/

Moving your online presence to the cloud with Microsoft 365 is simple and stress-free. Let us help you enhance your connectivity and productivity with Microsoft’s full office suite with features including business-class email, online meeting spaces, SharePoint, office-based messaging and web-based storage, all with personalised settings and user preferences.

Our specialist and accredited engineers will recommend the right Microsoft 365 package to suit your business, devising a migration plan to move you from your traditional on-site email and Office set up and into the cloud.

We will also provide training and assist with the set up of SharePoint and other features of the 365 packages.