Better Purchasing Framework for Advanced Telephony Providers
Through the Better Purchasing Framework, AdaptiveComms can provide a powerful and effective solution to simultaneously connect and manage your practices. This both empowers your patients and benefits the incredibly hardworking staff in healthcare.
- Patient experience is improved.
- EMIS integration with click-to-dial support.
- Patient ID based screen popping.
- Critical Care Call routing for both vulnerable and VIP patients.
- Bespoke call alerts for care workers and critical care.
- Customisable on-the-phone surveys and feedback input.
- Cloud sync for collective system and device updates.
- Secure PIN, and remote lock to prevent unauthorised access.
- Standardised action buttons to help streamline operations.
- Highly scalable hardware, with mapping and transfer capabilities.
- Auto call-back feature to avoid queue waiting with SMS capabilities.
Significantly, Hundreds of billions of pounds a year are invested in making the UK Health System a world leader. In fact, the NHS alone treats over a million patients every 36 hours. Without a doubt, the need to communicate in such a critical sector is vital. Thus, a reliable communication platform is essential.
With this purpose in mind, NHS England developed the Better Purchasing Framework in order to provide recommended suppliers to procure GP phone systems. Another key point is the 2023/2024 changes in contract. Markedly, all GP practices and surgeries will be required to procure their solutions from the framework once their current contacts expire. However, there will be plenty of support available if practices and surgeries desire this move in 2023/2024. As shown above, Adaptive Phone from Gamma Horizon provides simple, easy to use GP phone systems that addresses many of the communications challenges faced by today’s healthcare professionals.
For more information about this please visit the NHS national commercial and procurement hub. Alternatively, you can speak to one of our experts here.
Another key pointby the end of 2027 the CBT (Cloud Based Telephony) national framework will take full priority as the shutdown of analogue ISDN and PSTN lines occurs. As a result, all analogue systems will require an upgrade system to be implemented into the system. Obviously, this is something every practice will want to resolve sooner rather than later to avoid potential delays in operations, appointments and more.
Other Products and Services from AdaptiveComms
Xelion Phone Systems
A popular business phone system that helps you work seamlessly between home and the office.
Business phone systems don’t have to be complicated. In fact, they should make your life easier, whatever your business size or budget. Ideal for flexible working, the Xelion phone system is so much more than just a business phone.
Xelion enables you to work from anywhere and optimise your efficiency and performance. This is done through a suite of standard features, including advanced call routing, call recording, real-time reporting, and accessibility any time, and from any device.
IT Support with Consultancy
Our IT Support Plans with Consultancy not only tackle IT concerns but also empower you to prioritise your business. Recognising the pivotal role of secure, reliable, and efficient IT solutions, we deliver comprehensive professional IT management services with remote monitoring software throughout the UK.
Tailored to diverse IT requirements for businesses of every size, our bespoke packages offer unmatched support for all devices. Whether managing IT systems entirely or collaborating with your internal team, our assistance covers servers, PCs, printers, routers, firewalls, and server-based software. Operating on-site, in the cloud, or using a hybrid system, our team stands ready to support you.
- Regular Hardware Monitoring - We evaluate your hardware systems, identifying necessary improvements or upgrades to your infrastructure.
- Emergency Support - Our dedicated engineers resolve issues swiftly, offering on-site and remote support, even in emergencies.
- Cybersecurity Protection - As a Cyber Essentials certified company, we provide layered filtering and protection to mitigate external attacks and threats.
- Network Health Audit - Never have a faulty line or choppy network connection again. Our engineers will do thorough line testing to make sure you are getting the call quality and connection speeds you deserve.
- Software Patching - We will ensure all your operating systems, phone interfaces and other software your business uses are kept updated to the latest version. By and large, you will consistently have access to the newest features, enhancements and security updates.
- Remote Management - Remove the hassle of managing your own IT! Our remote management software allows engineers to maintain your systems in real-time, providing complete peace of mind.
Music on Hold
Have you ever wondered how to keep your customers engaged while they wait on the line? A dull tone can quickly lead to a lost opportunity to make a good first impression.
Fortunately, you can improve your customers’ experience with Music on Hold.
With Music on Hold, you can provide a customized configuration of voice greetings and music ambiance that is tailored to your brand. This allows you to create the perfect script that will keep customers interested and engaged.
You can also take advantage of this opportunity to provide opening times, promote new products and services and reassure customers that their call is important whole they wait to speak to the right person.
We offer a 36 month rolling contract that as standard includes:
- 1x Welcome Message that is a max of 500 characters long.
- 1x Music On Hold message that is a max of 500 characters long.
- 1x Voicemail message that is a max of 500 characters long.
Either an inbound or an outbound IVR recording can be used to handle call volumes or link into a partially automated dialling system to reach several services.
Subject to fair use policy, unlimited updates to these three files can be done.
AdaptiveComms
11b Hoghton Street, Southport, PR9 0NS, United Kingdom
With 23+ years experience, AdaptiveComms delivers WiFi, CAT6 cabling, leased lines, telephony (Webex, Horizon, Xelion), and cybersecurity. Accredited as a Gamma Gold Partner, ISO 27001 & 9001, CREST Pen Test, Cyber Essentials, and part of Faster Britain’s LCR Connect, we provide secure, future-ready communications.