CCTV Systems

With the Horizon Call Centre bolt-on your business can enjoy a number of advanced and powerful call management and logging features. Easily schedule your customers with call queuing and advanced call monitoring to deal with a number of low and high priority requests. Never worry about losing your customers either with callback features to ensure their requests are pushed through and delivered to the right people, increasing the number of potential sales leads.

Horizon Contact Centre is designed in mind to work specifically with the Horizon Collaborate platform, providing a conjoined experience and shared feature set for front and back-end contact centre agents. Manage your communication effectively from an omnichannel solution and connect to the people and clients that matter quickly and effectively.

• Omni-Channel Experience: Integrates various communication methods, including inbound/outbound voice, webchat, email, and outbound SMS, into a single platform. 
• Cloud-Based: A cloud solution that requires no major hardware purchases and can be accessed from any internet-connected device. 
• Integration with Horizon: Seamlessly works with the Gamma Horizon phone system, creating a unified communication network for front and back office staff. 
• CRM Integration: Connects with CRM systems to provide agents with caller details and contact history automatically during a call. 
• WebRTC for Softphones: Supports WebRTC, allowing agents to use softphones with just a laptop and headset for versatile working. 
• Self-Service Options: Includes an easy-to-use self-service feature set for customers. 
• Queue and Skills-Based Routing: Manages incoming communications by assigning them to the most skilled agent or VIP queues. 
• Affordable and Scalable: Designed for small to medium businesses, providing an affordable and scalable solution that can accommodate growth.

We understand that charities and other organisations in the third sector are completely reliant upon the everyday donations of the public as well as fundraisers and events. Therefore, finding a reliable company that offers things like IT support for charities is essential.

Our DBS checked and CHAS accredited engineers can be deployed to help provide IT support for charities, as well as telephony systems and equipment audits, provide cable routing and tidying services. Plus, we can help get your charity an online presence set to help extend your reach and provide social care and value to those who need it the most.

• Repurposing Of Equipment - We can recycle and repurpose equipment for specific needs, whether that be phones for specific helplines or computer systems to store a digital inventory of your shopfront.
• Flexible Installation Times - We can arrange to have work carried out either during working hours or scheduled over several periods of closure giving you flexibility on installation times.
• Equipment Auditing - Existing infrastructure and hardware will be audited and checked to determine if they need replacement, upgrades, or maintenance to meet operational standards.
• Remote Troubleshooting - Our friendly team of engineers can remotely login to your system to quickly diagnose any real-time or developing faults.
• Complete Digitalisation - We can provide compact and highly efficient data storage solutions that allow the digitalisation of stock levels, receipts and invoices and other.
• Accessibility - We offer accessible software with easy-to-use phone system features that can simplify call handling for your workforce.

With years of experience providing data cabling and network solutions to offices and business premises across the North West and beyond, we can provide expert cabling solutions to suit your requirements, for projects of all sizes.

All our cabling jobs are done in accordance with both the needs of your business and building standards, rules and regulations. We can provide cabling for new projects, indoors or outdoors, or just help you expand an existing network.

In addition to providing a neat and logically organised cabling service, we can also provide a full turnkey solution for all other aspects of networking and IT equipment and services such as cabinets, racks, servers, workstations, cybersecurity, backup & recovery, Wi-Fi, telecoms, CCTV, broadband and secure VPN access for remote working.