IT & Telecoms Solutions for Charities

The security needs of every business are unique. Whether you own a small or large business, our range of full-featured security cameras and systems are here to help protect your business.

Adding CCTV security inside or outside your business can provide you with visibility over your entire premise, and keep your employees and buildings secure.

Get in touch today to find out more about our fully comprehensive CCTV system design, installation and maintenance offering.

Adaptive Phone is a GP digital phone system designed with the patient in mind. Above all, Adaptive Phone helps patients get both the medical attention and advice they need as quickly and effectively as possible.

We understand the frustrations patients can sometimes experience when contacting their busy GP practice. With this in mind, we collaborated with Gamma Horizon, offering innovative technology solutions to make this process as simple and secure as possible.

Enhance your patient experience and manage the 8AM rush effectively with Adaptive Phone, one of the top cloud telephony solutions for primary care.

Offering a seamless transition from legacy phone systems, it can ensure both security and flexibility. It enhances patient communications and practice management, catering to various healthcare settings.

With expert installation, training and support from our specialist team at AdaptiveComms, you can rely on us to assist you in making the switch.

• Efficient Morning Rush Handling: Switch to Adaptive Phone’s cloud-based platform for efficient morning rush handling, ensuring both security and flexibility.
• Trusted Solution For GP Surgeries: Over 48% of GP surgeries rely on Adaptive Phone, supported by expert installation, training, and support from AdaptiveComms.
• Simplify Digital Transformation: Empower patients to manage appointments and tasks, relieving reception staff burdens and directing patients efficiently.
• Boost Practice Productivity: Equip GPs with essential patient information for faster, more effective care and insights to prioritise patient needs.
• Enhanced User Experience: Improve user experience with both intuitive call flow management and streamlined communications.
• Tailored Solutions with Expert Support: With over 21 years of experience, your practice is in good hands. Our telecom experts provide customised solutions and award-winning support from AdaptiveComms.
• Personalised Setup And Support: Each GP practice has unique requirements. With this in mind, AdaptiveComms handles scoping, programming, delivery, training, and ongoing support with their experienced in-house team.

With the Horizon Call Centre bolt-on your business can enjoy a number of advanced and powerful call management and logging features. Easily schedule your customers with call queuing and advanced call monitoring to deal with a number of low and high priority requests. Never worry about losing your customers either with callback features to ensure their requests are pushed through and delivered to the right people, increasing the number of potential sales leads.

Horizon Contact Centre is designed in mind to work specifically with the Horizon Collaborate platform, providing a conjoined experience and shared feature set for front and back-end contact centre agents. Manage your communication effectively from an omnichannel solution and connect to the people and clients that matter quickly and effectively.

• Omni-Channel Experience: Integrates various communication methods, including inbound/outbound voice, webchat, email, and outbound SMS, into a single platform. 
• Cloud-Based: A cloud solution that requires no major hardware purchases and can be accessed from any internet-connected device. 
• Integration with Horizon: Seamlessly works with the Gamma Horizon phone system, creating a unified communication network for front and back office staff. 
• CRM Integration: Connects with CRM systems to provide agents with caller details and contact history automatically during a call. 
• WebRTC for Softphones: Supports WebRTC, allowing agents to use softphones with just a laptop and headset for versatile working. 
• Self-Service Options: Includes an easy-to-use self-service feature set for customers. 
• Queue and Skills-Based Routing: Manages incoming communications by assigning them to the most skilled agent or VIP queues. 
• Affordable and Scalable: Designed for small to medium businesses, providing an affordable and scalable solution that can accommodate growth.