CCTV Frequently Asked Questions

Technical Questions

How long does CCTV footage stay saved?

Generally, CCTV footage can be accessed for 30 days since being recorded. However, the mount of time your CCTV footage will stay saved depends on the device and its frame rate. If ever in doubt, we recommend contacting the manufacturer or speaking to a security systems expert.

Can I view CCTV footage remotely from my phone or computer?

Most CCTV systems allow footage to be accessed remotely. OHEAP’s CCTV systems can be easily accessed remotely via an app enabling you to playback footage remotely from your phone or computer.

If the internet goes down will the CCTV still work?

Whether you can still access your CCTV system without internet depends on the individual device. Typically, CCTV can be viewed locally but, depending on the security system, you may be unable to access it via your app or network.

Can CCTV cameras work in extreme weather conditions?

Most CCTV systems can operate in extreme weather conditions. However, this will depend on each system. To avoid experiencing difficulties later we recommend speaking to a security expert to confirm the capabilities of your CCTV system.

Installation and Setup Concerns

Where should I place CCTV cameras for maximum coverage?

Typically, CCTV should be installed around the confines of your building, room or site. However, every premises is different and maximising your CCTV coverage will be unique to you. OHEAP’s installation services are designed to provide tailor-made security solutions. This means, we assess your premises and collaborate with you to achieve the desired effect from your CCTV.

When looking to maximise your CCTV coverage, we always recommend you contact a security expert to conduct a site survey or risk assessment. Doing so enables you to safely and securely locate the best location to mount your CCTV cameras.

Can I install CCTV cameras myself or do I need a professional?

To protect the quality of the equipment and to maximise your premises security we always recommend that CCTV systems are installed by a competent and accredited professional.

At OHEAP, our installation services enable you to collaborate with an NSI-Gold engineer. We will design, install and monitor your CCTV systems for total protection.

Do CCTV cameras need Wi-Fi to work?

CCTV systems can work without WIFI however your access to any accompanying apps may be compromised. If in doubt you can contact one of our security experts.

How many cameras do I need for my home/business?

There is no one size fits all when choosing how many CCTV cameras you need for your business or home. Instead, you should arrange a site survey and risk assessment with one of our expert assessors. This ensures your security systems are effectively targeting vulnerable areas and nothing gets missed.

Legal and Privacy Concerns

Is it legal to install CCTV at home or in a business?

Yes, it is legal to install cameras on both domestic and industrial premises.

Can I record audio with my CCTV system?

Yes and no. Technically most CCTV cameras have audio recording functionality built in. However, recording audio with your CCTV system without clear signage or asking permission from the people involved can be harmful and may risk getting you into serious trouble.

Therefore, yes CCTV can record visuals but to avoid legal difficulties people must be fairly warned in advance via signage. People entering the premises or building must also be alerted that there is a possibility they may be recorded via audio or visual.

Do I need to inform people if I’m recording them?

Yes. Clear signage is always required to inform individuals that they are being recorded.

Cost and Maintenance Issues

How much does a CCTV system cost (initial & ongoing)?

There are numerous kits available on the market that have cameras and NVR as a one-off package. There are no set prices as every site is individual and determined on which manufacture is used and how many devices are to be installed.

What is the cost of maintenance or repair?

Company call out charges apply to call outs and contract service rates. All sites are different due to the quantity of devices on site.

Security and Effectiveness Concerns

Can someone hack into my CCTV system?

Network cameras can possibly be hacked due to being network. However, the customers firewall and security measures should protect this from happening.

What’s better: visible or hidden cameras?

Both visible and hidden CCTV have their benefits.

Hidden CCTV: Coert cameras are essential to monitoring and safeguarding problem sites that have high volume thefts. For example, a covert camera may be installed to monitor employee related theft.

Visible CCTV: Overt cameras are a great option for acting as a visible deterrent. For example, covert cameras may be used in supermarkets to deter theft. It is important to note that visible cameras may have a higher risk of being damaged by vandalism. 

Can CCTV footage be used as legal evidence?

Yes, the Police or Court system may request CCTV footage to be used as legal evidence.  

Upgrade and Integration Questions

If one camera fails, can I still access the rest?

Yes, if one camera fails you can still access the rest. However, if the Network Video Recorder goes down you will not be able to see any cameras.

Can CCTV systems be integrated with alarms or motion sensors?

Yes, but more on the monitoring side of the intruder alarms. Some access control systems can integrate cameras. Most cameras have built in motion detection and Analytics.

At OHEAP, we recommend premises create a comprehensives security network through combining different security methods. CCTV while a powerful security system does have limitations. For example, unless someone is actively watching the CCTV or later monitors the footage, hazards and potential threats can be missed.

Intruder alarms are essential to preventing unauthorised access while alerting building occupants quickly to the potential threat. Access controls similarly allow users to monitor and control access to their premises. This system effectively deters thieves and intruders by acting as a physical barrier. It is important to note that there are many different types of access controls available. OHEAP offer a range from biometrics and key fobs to barriers.

Can I install CCTV pointing toward a neighbour’s property or public street?

Generally, installing a CCTV camera that captures footage of a neighbour’s property or a public street is permissible in the UK, but with certain limitations and considerations. You must adhere to data protection laws, particularly the GDPR and Data Protection Act 2018, if your camera captures images beyond your property boundary.

Key Considerations:

• Data Protection:

If your CCTV captures images of your neighbour’s property, a public street, or other areas outside your property, you become a data controller and must comply with data protection laws.

• Proportionality:

Your camera's placement should be proportionate to your security needs. For example, it's generally acceptable to have a camera focused on your driveway but not one that excessively captures your neighbour’s garden or windows.

• Transparency:

You should inform your neighbours if your CCTV system captures images of their property.

• Privacy:

You should try to avoid capturing footage of your neighbours’ private areas, and consider using features like blurring or privacy zones to minimize intrusion.

• Valid Reason:

You must have a legitimate reason for installing CCTV, such as deterring crime or protecting your property.

What to do if you have concerns:

• Communicate:

Talk to your neighbour to understand their perspective and address any concerns.

• Consult the ICO:

The Information Commissioner's Office (ICO) provides guidance on CCTV use and can offer advice if you have privacy concerns.

• Seek Legal Advice:

If issues persist, consider seeking legal advice from a solicitor specializing in privacy or property law.