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Axia Computer Systems Ltd

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Axia House,
3D Regal Way,
Watford,
Hertfordshire,
WD24 4YJ,
United Kingdom

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Products / Services

System Maintenance Programs

Axia proudly presents its flagship offering, the System Maintenance Agreement—a truly distinctive service within the Information Technology sector. This agreement is specifically designed for small and medium-sized enterprises (SMEs) that may not be large enough to employ their own Manager of Information Systems (MIS) or those that require additional support for their existing MIS. Imagine being able to pay a consistent monthly fee for all your technology support needs. Axia determines the pricing for System Maintenance Agreements based on the number of computers in your office and, when applicable, your previous experience. Our objective is to save our clients up to 50% compared to the costs they would incur without a System Maintenance Agreement. The System Maintenance Agreement allows you to manage your technology expenses in an easy-to-understand manner, making budgeting straightforward. The agreement provides unlimited support and parts replacement for a single fixed monthly rate. Prices are fixed, ensuring that you are fully aware of your support costs in advance. By consolidating all our services into one all-encompassing support agreement, we deliver a comprehensive service plan that encompasses both proactive and reactive solutions for a monthly fee that is both reasonable and predictable. Finally, you can rest easy knowing that there’s no hourly rate looming over you. With our proactive support model, you will collaborate with a company that has a vested interest in ensuring your network operates smoothly. Your staff can reach out for technology assistance whenever necessary without the concern of unexpected service charges, amongst numerous other benefits. Embrace a hassle-free approach to IT support with Axia’s System Maintenance Agreement today.

Desktop & System Management

Axia provides a comprehensive support service for desktop and application issues, featuring pre-agreed service levels to ensure reliability and responsiveness. Our solution combines the expertise of an in-house Help Desk with efficient remote and onsite support services. We offer your staff direct access to an experienced and qualified Technical Service Desk, serving as a central point of contact for all software-related enquiries. This allows you to concentrate your internal IT resources on critical business tasks. Our service is designed to complement your existing technical team or to provide exceptional support for high-dependency users around the clock, 24/7. By utilising our service, customers can swiftly and cost-effectively resolve essential issues while significantly reducing the likelihood of recurring faults. Experience peace of mind and enhanced productivity with Axia's dedicated support solutions.

Managed Service Desk

Many businesses prefer not to go through the hassle of hiring an IT manager, and with Axia, there's no need to. We provide a comprehensive managed solution for all your networking needs, including complete systems and network administration. Our team of fully qualified support engineers monitors your servers round the clock, complemented by our HelpDesk, ensuring you receive remote support whenever you need it. Axia can also serve as a vital escalation point for your in-house IT staff. Should any unforeseen issues arise, we are ready to assist with your network administration at a moment’s notice. Our highly skilled, experienced, and qualified engineers can help resolve a wide range of technical problems. Simply reach out to us, and we’ll be delighted to arrange a consultation. Additionally, we offer detailed reporting on your network performance, providing you with confidence that, regardless of your support needs, our engineers are equipped to deliver professional technical assistance. Optimise your business's IT strategy with Axia — your trusted partner in managed networking solutions.

IT Consulting

Axia offers expert consultancy services designed to enhance your business processes. Our skilled consultants work closely with you to accurately identify your core requirements and develop tailored solutions that meet these needs. By gaining a deep understanding of your organisation, our support engineers meticulously map all your business processes. They prioritise these processes, enabling you to determine which ones fall within the project's scope and which may be deferred for future consideration. Axia is committed to helping you set measurable goals, serving as benchmarks to evaluate the success of the implementation in the short-term. Furthermore, our consultants take into account your anticipated future initiatives. We work to translate your actual business processes into clear and actionable requirements, ensuring that your organisation is well-equipped for sustained growth and success. Choose Axia for comprehensive support that aligns with your business objectives.

Network Consulting

Optimise Your IT Network for Enhanced Business Productivity Your business productivity heavily depends on the efficiency of your IT network. Fast Internet connectivity alleviates employee stress, while up-to-date software and reliable hardware ensure uninterrupted operations. Furthermore, implementing strong security policies is essential for safeguarding your network against vulnerabilities. Many businesses, regardless of their internal IT capabilities, often overlook the potential repercussions of network failures or subpar performance until issues arise. By investing in a network designed specifically for your needs, you can avert crises and minimise productivity losses. Axia boasts over 25 years of expertise in the design, deployment, and maintenance of secure networks. Our team of highly qualified engineers undergoes continuous training to keep pace with the latest technological advancements, ensuring your network remains robust and efficient. Enhance your business’s performance with a tailored IT network solution from Axia.

Network Assessment

Unless you’re establishing a network from the ground up, having a comprehensive understanding of your existing network is crucial before embarking on any planning. However, this task can often prove to be more challenging than anticipated—unless you choose to partner with Axia. Your business's productivity is heavily dependent on the efficiency of your IT network. Essential factors such as fast internet connectivity reduce stress for employees, while up-to-date software and reliable hardware keep your operations running smoothly. Furthermore, implementing robust security policies protects your network from potential risks, all of which play a vital role in your overall success. Unfortunately, many businesses—regardless of having internal IT resources—tend to overlook the consequences of network failures or subpar performance until an issue arises. By having a network expertly designed specifically for your needs, you can prevent crises and mitigate productivity losses. At Axia, our networks division boasts over 15 years of experience in designing, deploying, and maintaining secure networks. All of our engineers are highly qualified and undergo continuous training to stay abreast of the latest technological advancements. Trust Axia to ensure your network is efficient, secure, and tailored to support your business's future growth.

Bespoke Mobile Applications

**Unlock Your Business Potential with Axia Computer Systems** Imagine effortlessly accessing all your essential information, currently stored on your company servers or PC. Now, it can be instantly available right at your fingertips! Axia Computer Systems has unlocked new, previously untapped channels and dimensions for your business. With our innovative solutions, you can access applications, systems, and data live and in real time, no matter where you are in the world. This capability empowers you to monitor and manage your business operations with remarkable efficiency. With a focus on enabling remote work, our services ensure that key information is accessible instantly, delivering genuine value to organisations across all industries. While mobile access to emails, calendars, and basic applications is a common expectation, clients of Axia Computer Systems Ltd can go far beyond this. We equip your team with seamless access to core applications and vital data, wherever they may be. Transform your business today with Axia Computer Systems and experience the future of remote access!

Networking Solutions

Axia Computer Systems is your premier choice for network design and consulting services, coupled with exceptional customer care and support. Effectively sharing and managing information is crucial for the seamless operation of any business. Our skilled technicians and engineers stay abreast of the latest advancements in the technology sector. Below are examples of our innovative networking solutions that can help elevate your business's efficiency and connectivity.

Cloud Backups

**Cloud Backups: Secure Off-Site Storage for Your Business** Cloud Backups (off-site, remote, or managed backups) offer a robust online solution for safeguarding and storing your computer files. Our service efficiently collects, compresses, encrypts, and securely transfers your vital data away from your primary site. **Safeguarding Your Business in Times of Crisis** In the event of a disaster, traditional backup recovery methods can take 1-2 weeks. This lengthy process, which involves purchasing, implementing, and deploying backed-up data onto new hardware, can leave your business paralysed for an extended period, resulting in significant financial repercussions. With our Cloud Backup service, we can have clients operational in a hosted, intermediary working environment within just 1-2 business days. Our end-users benefit from remote VPN access, allowing employees to seamlessly resume work using any internet-enabled computer from anywhere in the world. Ensure your business continuity and minimise downtime with our reliable Cloud Backup solutions today.

Disaster Recovery

Cloud solutions are frequently heralded for their ability to streamline disaster recovery and business continuity planning. Let's clarify what disaster recovery planning involves and explore how a virtualisation-cloud solution can simplify the process. Disaster recovery and business continuity planning starts with a thorough risk analysis. Risks can encompass natural disasters such as hurricanes, storms, fires, and floods. Additionally, there are man-made threats, including incidents like a vehicle colliding with a power pole or an IT administrator inadvertently switching off a crucial cooling system. By leveraging cloud technology, businesses can ensure that they are better prepared for unforeseen events, enabling quicker recovery and continuity of operations. Embrace the advantages of a virtualisation-cloud solution to enhance your disaster recovery strategy and safeguard your business's future.

Office 365

Office 365 encompasses subscription plans that provide access to Office applications alongside a range of productivity services delivered via the Internet (cloud services). These plans cater to both home users and businesses. Office 365 business plans feature a variety of services, including Skype for Business, web conferencing capabilities, and Exchange Online, which offers hosted email solutions for businesses, as well as additional online storage through OneDrive for Business. Many Office 365 plans also provide users with the desktop version of the latest Office applications, allowing installation across multiple computers and devices. The fully installed applications include Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (please note that Publisher and Access are available for PC users only). You can easily install these applications across numerous devices, such as PCs, Macs, Android tablets, Android phones, iPads, and iPhones. With an active Office 365 subscription that includes the desktop version of Office, you are guaranteed to have the most up-to-date versions of the applications at all times. Optimise your productivity and collaboration with Office 365 today!

Microsoft Azure

Let us take care of your day-to-day Azure resource management, allowing your team to concentrate on what truly matters – creating exceptional applications. Our comprehensive Azure managed services include full Network Operations Centre (NOC) and Security Operations Centre (SOC) support, 24/7 security and performance monitoring, as well as Azure cost and resource optimisation. We also offer advanced security and compliance solutions, complete cloud migration services, development expertise, and on-demand professional services. Partner with us to enhance your Azure experience and drive your projects forward seamlessly.

VMware Cloud

**Accelerate Your App and Cloud Transformation** Deliver modern applications with the speed your business requires, operating seamlessly across your data centre, edge locations, and any cloud environment with VMware Cloud. **Choose Any Cloud** Easily deploy applications anywhere, facilitating smooth migration from the data centre to the edge and into any cloud platform. **Accelerate App Delivery** Manage the entire container lifecycle—from code development to end-user delivery—ensuring continuous improvement of your software offerings. **Support Traditional and Modern Applications** Maximise the potential of Kubernetes across multiple clouds, backed by enterprise-level security, reliability, and resilience. **Operationalise Consistent Security** Integrate operations and security across all cloud environments, enhancing situational intelligence across your software stack by leveraging your infrastructure and applications.

Amazon Web Services

As a proud member of the AWS Partner Network, Axia provides tailored, enterprise-level cloud solutions specifically designed for businesses in the UK. By harnessing the capabilities of Amazon Web Services, one of the most robust cloud computing platforms globally, we empower your business to develop an efficient, secure, and dependable cloud infrastructure. With Axia's expert guidance, your company can unlock the full potential of cloud technology, ensuring a seamless transition and enhanced operational efficiency. Discover how our bespoke solutions can drive your business forward in today's digital landscape.

Email Archiving

Effortlessly and economically back up your domain emails with Axia's email archiving service. Safeguard the valuable information stored in every mailbox associated with your domain while eliminating unnecessary storage expenses. There’s no requirement for additional software or hardware; simply sign up for our archiving service and start in seconds. For enhanced security and peace of mind, Axia ensures that your email service is replicated across our extensive data centre network, protecting your essential business data securely across multiple sites.

VoIP Solutions

### What is VoIP and How Does It Work? VoIP, or Voice over Internet Protocol, converts spoken words into small data packets that are transmitted to an IP address. This technology is particularly favoured by small to medium-sized enterprises that accommodate telecommuters and travelling employees. VoIP enables remote workers to connect to the company's main telephone system, granting them access to all advanced features such as auto attendant, voicemail, and 4-digit dialing from any location with a broadband or 3G internet connection. ### How Axia Voice Can Assist You with VoIP - **Selection and Deployment**: We guide you in choosing and implementing the VoIP and phone system hardware and software that best suit your current needs and future growth plans. - **Local Support and Monitoring**: Our team provides on-site VoIP support along with remote monitoring to ensure your systems are always optimised. - **Network Evaluation**: We assess your existing network and internet infrastructure to confirm that it is fully equipped to support VoIP technology. - **Integration Services**: We seamlessly integrate your VoIP solution with technology from other vendors to create a cohesive communication environment. As the leading IT services partner for small and medium-sized businesses, we pride ourselves on delivering personalised service at competitive prices, serving numerous satisfied clients across Hertfordshire and throughout the UK. Choose Axia Voice for a reliable and effective VoIP solution!

AxiaPrompt

**Professional Welcome Messages, Menu Prompts, and On-Hold Marketing Solutions** Ensure your phone system makes a positive impact on customers with our expertly recorded welcome messages, menu prompts, and on-hold marketing audio. A remarkable caller experience begins with high-quality recordings that engage your customers from the moment they connect. Did you know that callers often spend around 20% of their time on hold? That's why it is crucial to have optimised audio that enhances their experience while they wait. Transform your customer interactions with our professional voice services and ensure that your phone system reflects the quality of your business. Let us help you create a lasting impression with captivating on-hold messages and clear, concise menu prompts that guide your callers seamlessly. Get in touch today to elevate your communication!

About us

Founded in 1994, Axia Computer Systems Ltd is a fast-growing provider of IT solutions. Providing professional IT project delivery, flexible IT support, and expert technical advice are some of the services we offer.

As a South East-based business support company, we assist small and medium-sized companies across Watford, Brighton and Hove, Milton Keynes, Southampton, Portsmouth, Slough, Reading and Oxford. Our flexible approach allows us to supplement an existing IT team, or act as their IT department.

Our Services Include:

IT Support & Managed Helpdesk
IT Solutions to help your business grow
Hosted Cloud Services and Disaster Recovery
Onsite or Remote Hardware & Software Maintenance

Using well-managed IT infrastructure, backed up by expert IT support and advice, Axia helps clients improve their performance. We deliver a fast, exceptionally reliable and unusually accountable service to our clients because of the professionalism of our people, combined with the functionality of The Axia platform.

Hardware and software sales, networking, installation, maintenance, and internet services are just a few of our services. Our strategic programs have enabled us to obtain trading authorisation from several manufacturing companies, including Cisco, APC, HP, IBM, Dell, Eaton, Citrix, VMWare, Microsoft, Juniper & Fortinet.

In addition to IT Consulting, E-Commerce, IT Supply & Services and Application Development, we offer a wide range of business solutions that can make your company function to its fullest potential.

Partnering with our customers and suppliers is one of the keys to Axia's success. As part of our business and networking solutions, we provide our customers with the reliability, consistency, and benefits that are essential to keeping your business running smoothly in today's IT-dependent environment.

Decades of ExcellenceOver 30 years of consistent service, growth, and adaptation in a rapidly evolving tech landscape.
Trusted by Global Tech LeadersAxia is an authorised partner of Microsoft, Cisco, Dell, IBM, HP, Citrix, VMware, and Fortinet—proof of its technical credibility and industry trust.
Driving AI AdoptionAxia is helping businesses unlock the power of Microsoft 365 Copilot, bringing AI into everyday workflows and revolutionising productivity.
Tailored IT Support for SMEsFrom full-service IT departments to supplemental support, Axia offers flexible, scalable solutions that meet the unique needs of small and medium-sized enterprises.
24/7 Helpdesk CommitmentAxia’s round-the-clock support ensures clients are never left stranded, reinforcing reliability and peace of mind.
Cybersecurity LeadershipIn an era of rising threats, Axia prioritises robust security frameworks, safeguarding client data and infrastructure with cutting-edge solutions.
Local Impact, National ReachDeeply rooted in Hertfordshire, Axia supports local businesses while serving clients across the UK—strengthening the regional economy.
Client-Centric InnovationEvery solution is designed with the client’s growth in mind, from cloud migration to infrastructure upgrades and bespoke application development.
Thought Leadership & Education Through blogs, videos, and downloadable guides, Axia demystifies tech trends and empowers clients to make informed decisions.
Culture of Integrity & ExcellenceAxia’s team embodies professionalism, transparency, and a relentless drive to exceed expectations—making them not just service providers, but trusted partners.

Axia Computer Systems Ltd isn’t just an IT company—it’s a catalyst for transformation. Their unwavering commitment to innovation, customer service, and community impact makes them a standout contender for the Herts Business Awards. This recognition would honour not just their achievements, but their vision for a smarter, more connected future.