AdaptiveComms

Find the perfect business phone system package that ticks all your boxes.

At AdaptiveComms we offer a number of leading business phone systems which operate in slightly different ways and may suit certain businesses better than others.

With more businesses working in a hybrid capacity with employees working in the office and at home, we will provide you with a reliable communications system that can support your working ethos, while being cost-efficient, easy to use and reliable.

The business phone systems we offer include our very own AdaptivePhone, as well as Xelion and Horizon systems, handsets, headsets and business mobiles. What ever system you pick for your business we can help scale it to meet your requriements and keep you connected no matter the distance.

A popular business phone system that helps you work seamlessly between home and the office.

Business phone systems don’t have to be complicated. In fact, they should make your life easier, whatever your business size or budget. Ideal for flexible working, the Xelion phone system is so much more than just a business phone.

Xelion enables you to work from anywhere and optimise your efficiency and performance. This is done through a suite of standard features, including advanced call routing, call recording, real-time reporting, and accessibility any time, and from any device.

With the Horizon Call Centre bolt-on your business can enjoy a number of advanced and powerful call management and logging features. Easily schedule your customers with call queuing and advanced call monitoring to deal with a number of low and high priority requests. Never worry about losing your customers either with callback features to ensure their requests are pushed through and delivered to the right people, increasing the number of potential sales leads.

Horizon Contact Centre is designed in mind to work specifically with the Horizon Collaborate platform, providing a conjoined experience and shared feature set for front and back-end contact centre agents. Manage your communication effectively from an omnichannel solution and connect to the people and clients that matter quickly and effectively.

• Omni-Channel Experience: Integrates various communication methods, including inbound/outbound voice, webchat, email, and outbound SMS, into a single platform. 
• Cloud-Based: A cloud solution that requires no major hardware purchases and can be accessed from any internet-connected device. 
• Integration with Horizon: Seamlessly works with the Gamma Horizon phone system, creating a unified communication network for front and back office staff. 
• CRM Integration: Connects with CRM systems to provide agents with caller details and contact history automatically during a call. 
• WebRTC for Softphones: Supports WebRTC, allowing agents to use softphones with just a laptop and headset for versatile working. 
• Self-Service Options: Includes an easy-to-use self-service feature set for customers. 
• Queue and Skills-Based Routing: Manages incoming communications by assigning them to the most skilled agent or VIP queues. 
• Affordable and Scalable: Designed for small to medium businesses, providing an affordable and scalable solution that can accommodate growth.

If you’re looking for cost-saving, powerful Business Mobiles packed with functionality, then you’ve come to the right place. Our bespoke business mobile phone packages are as individual as you and your business needs. Whether it is in the UK or travelling for business abroad, we offer the very best business mobile deals and tariffs that are suited to you.

At AdaptiveComms, we offer complete flexibility and use a combination of bundles alongside pay as you go tariffs − so no ‘one size fits all’ contract or deal stands between you and top quality mobile connectivity.

Choosing AdaptiveComms as your business mobile provider means you’ll have an expert team who will undertake regular reviews of your account, with an in-depth analysis of your usage and spend, to ensure your current plan continues to be the best one for you. At the same time you will also receive technical support for your handsets such as advice on how to best use the application software present as well as tips on updating and keeping your work data secure on the go.

• On The Go Collaboration - With one or more mobile handsets, you are not just limited to the office. Take those all important calls and meetings anywhere you go, saving you time and money. 
• Scalable to Your Needs - No ‘one size fits all’ contracts or deals, scalable depending on your requirements, growing with you, as your business grows.
• Saving You Money Regular tariff reviews to identify cost savings to ensure you continue to pay the best rates and not overpay on anything you don’t need.
• Networks that suit you - We will check the coverage of the networks in your main business locations, providing recommendations so that you can choose the best network coverage for your usage. 
• Quality Partners - We work closely with all our partners, including EE, O2 and Vodafone, so we can help find the right solution for your business mobiles and get the best deals. 
• Latest Handsets - We can recommend low-end to high-end business mobiles that are designed to fit your specific needs across the business.

Have you ever wondered how to keep your customers engaged while they wait on the line? A dull tone can quickly lead to a lost opportunity to make a good first impression.

Fortunately, you can improve your customers’ experience with Music on Hold.

With Music on Hold, you can provide a customized configuration of voice greetings and music ambiance that is tailored to your brand. This allows you to create the perfect script that will keep customers interested and engaged.

You can also take advantage of this opportunity to provide opening times, promote new products and services and reassure customers that their call is important whole they wait to speak to the right person.

We offer a 36 month rolling contract that as standard includes:

• 1x Welcome Message that is a max of 500 characters long. 
• 1x Music On Hold message that is a max of 500 characters long. 
• 1x Voicemail message that is a max of 500 characters long.

Either an inbound or an outbound IVR recording can be used to handle call volumes or link into a partially automated dialling system to reach several services.

Subject to fair use policy, unlimited updates to these three files can be done.

Evidently in our interconnected world, the importance of cybersecurity cannot be overstated or underestimated. As a matter of fact, the more technology advances, so do the threats that seek to exploit vulnerabilities. Navigate your business through the cybersecurity landscape confidently with AdaptiveComms.

A Cyber Essentials certified and ISO 27001 accredited organisation, your business security is in safe and trusted hands. Both our proactive and multifaceted approach to defending against cyber threats will encompass everything. Whether you are securing personal data or safeguarding critical systems, our cyber specialists are here to assess, advise and accomplish your goals.

Our IT Support Plans with Consultancy not only tackle IT concerns but also empower you to prioritise your business. Recognising the pivotal role of secure, reliable, and efficient IT solutions, we deliver comprehensive professional IT management services with remote monitoring software throughout the UK.

Tailored to diverse IT requirements for businesses of every size, our bespoke packages offer unmatched support for all devices. Whether managing IT systems entirely or collaborating with your internal team, our assistance covers servers, PCs, printers, routers, firewalls, and server-based software. Operating on-site, in the cloud, or using a hybrid system, our team stands ready to support you.

• Regular Hardware Monitoring - We evaluate your hardware systems, identifying necessary improvements or upgrades to your infrastructure.
• Emergency Support - Our dedicated engineers resolve issues swiftly, offering on-site and remote support, even in emergencies.
• Cybersecurity Protection - As a Cyber Essentials certified company, we provide layered filtering and protection to mitigate external attacks and threats.
• Network Health Audit - Never have a faulty line or choppy network connection again. Our engineers will do thorough line testing to make sure you are getting the call quality and connection speeds you deserve.
• Software Patching - We will ensure all your operating systems, phone interfaces and other software your business uses are kept updated to the latest version. By and large, you will consistently have access to the newest features, enhancements and security updates.
• Remote Management - Remove the hassle of managing your own IT! Our remote management software allows engineers to maintain your systems in real-time, providing complete peace of mind.

We provide a safety net for your business. Undeniably, downtime caused by unforeseen events can often create major disruptions. As a result, your business can face damage to productivity, finances and reputation.

At AdaptiveComms, we help you to implement rigorous disaster recovery plans that ensure the continued success of your business. With this purpose in mind, our BDR service includes:

• Protect and restore your systems, therefore making them accessible again within hours, or even minutes.
• Data and cloud backup solutions simultaneously protecting your servers, email exchange, virtual platforms, desktops, laptops and mobile devices
• Cloud backup and storage fixed monthly pricing plans, so that you only pay for the storage that your business really needs
• Superior data protection, thus protecting all data, applications and your operating system

We offer a range of communication and IT services as hosted solutions. If you are considering upgrading or replacing some of your on-site hardware or software then a hosted alternative is something to consider.

When a service is hosted, this means the service or information is delivered to you over the internet instead of being accessed locally and stored on your premises. Your services are hosted within highly secure Tier 3 best of breed data centres across the UK.

Our comprehensive range of hosting packages remove the complexities of installing and maintaining an in-house solution while offering the latest in anti-spam, anti-virus and cybersecurity.

• Offering better functionality and performance
• No negative impact to your business
• Affordable & secure
• Proactive monitoring and management
• Expert customer support

We provide a safety net for your business. Undeniably, downtime caused by unforeseen events can often create major disruptions. As a result, your business can face damage to productivity, finances and reputation.

At AdaptiveComms, we help you to implement rigorous disaster recovery plans that ensure the continued success of your business. With this purpose in mind, our BDR service includes:

• Protect and restore your systems, therefore making them accessible again within hours, or even minutes.
• Data and cloud backup solutions simultaneously protecting your servers, email exchange, virtual platforms, desktops, laptops and mobile devices
• Cloud backup and storage fixed monthly pricing plans, so that you only pay for the storage that your business really needs
• Superior data protection, thus protecting all data, applications and your operating system

It’s vital for businesses to have high quality, reliable and effective network security in place to protect your business from potential attacks. Features of our network security include:

Wide range of network security tools

• Firewall protection
• Configured secure routers
• Cyber Security
• Anti-Spam
• Anti-Virus
• Fully managed service

The security needs of every business are unique. Whether you own a small or large business, our range of full-featured security cameras and systems are here to help protect your business.

Adding CCTV security inside or outside your business can provide you with visibility over your entire premise, and keep your employees and buildings secure.

Get in touch today to find out more about our fully comprehensive CCTV system design, installation and maintenance offering.

SoGEA broadband (Single Order Generic Ethernet Access) provides your business with broadband, without the need for a traditional phone line. So, everything you require is covered in a single order, with one supplier.

SoGEA broadband provides you with everything you need to connect your business to the internet. SoGEA, which stands for Single Order Generic Ethernet Access, is a broadband service which delivers the same performance and data levels as FTTC (fibre to the cabinet) but it takes the need for the installation of a traditional phone line out of the equation so it provides a cost effective alternative to broadband without including an unwanted phone line. SoGEA broadband offers speeds of up to 80Mbs and can be combined with a VoIP service such as Horizon, Xelion or PhoneLine+ to provide phone and broadband to your premises, allowing you to transfer your old phone number and business broadband service into one connection.

A dedicated lease line is the next step up from an ADSL, FTTP or FTTC package. Whether your business is in urban or rural areas, you can enjoy an exclusive, unshared connection that guarantees the fastest speeds. Experience unparalleled reliability and performance tailored just for your business needs.

As an uncontended product, you won’t be sharing your connection with anyone else − it will be dedicated solely to your business; no sharing of bandwidth, exceptional speeds that never, ever slow down, no busy period and no variable line quality. A predictable and reliable broadband solution which is also ideal for supporting remote working, hosted telephony and video conferencing.

We provide IT support for schools and education, along with telephony, networking and cybersecurity. Our systems can be configured to provide a tailored learning environment for everyone, with superfast connectivity providing instant access to resources for learners and staff.

Being certified in several digital frameworks including enFrame gives us the credibility to show we can deploy our systems following a set number of processes. We can guarantee our work as qualified FLUKE testers and are working towards our ISO 9001 and ISO 27001 accreditations.

• Equipment Auditing - Existing equipment will be thoroughly audited to determine if any items need replacement or upgrading to maintain optimal performance.
• Flexible Installation Times - We can arrange to have work on your infrastructure carried out either during learning hours or in term time conditions.
• Sustainable Solutions - Our powerful cloud storage enables full digitalisation of resources accessible anywhere, eliminating the need for paper printouts in the classroom.
• Remote Troubleshooting - With the click of a few buttons, we can get an engineer to establish a remote connection for diagnosing any issues or to perform scheduled updates.
• Cross Platform Calling - Our telephony systems offer powerful features, enabling tutors and leaders to make calls directly from a computer or mobile app.
• DBS Checked - Our specialist engineers know they will be working in an environment with children and young learners and are DBS checked.

When it comes to your business and office workspace, we understand how important a reliable and secure internal network is for productivity and data transmission between devices. Depending on the environment, this is usually achieved with a mix of network cabling and Wi-Fi solutions, and we have years of experience providing both for all sorts of situations, for private and public use, across multiple sites both indoors and outdoors.

Whether you have an office space that needs connectivity or expansion, or a venue that needs to provide access to your clients, we’ve got you covered. We are also experts in providing remote working solutions that require secure access for you and your employees to your work network, whether that’s in a remote physical location or in the cloud.

With years of experience providing data cabling and network solutions to offices and business premises across the North West and beyond, we can provide expert cabling solutions to suit your requirements, for projects of all sizes.

All our cabling jobs are done in accordance with both the needs of your business and building standards, rules and regulations. We can provide cabling for new projects, indoors or outdoors, or just help you expand an existing network.

In addition to providing a neat and logically organised cabling service, we can also provide a full turnkey solution for all other aspects of networking and IT equipment and services such as cabinets, racks, servers, workstations, cybersecurity, backup & recovery, Wi-Fi, telecoms, CCTV, broadband and secure VPN access for remote working.

We are experts in providing fully supported Wi-Fi and technology solutions for both temporary and permanent outdoor and indoor venues and events. Whether it’s for a business conference, air show, flower show, or music festival, we can provide an exclusive Wi-Fi connection with enough speed and bandwidth to get everyone online, posting, sharing and promoting your event.

We can easily handle large numbers of people with multiple devices all trying to get online at the same time. Our indoor and outdoor event Wi-Fi includes:

• Hassle-free seamless Wi-Fi access
• Securing fast, short-term coverage both in the city and rural locations
• Reliable and secure connections for different user types
• Pre-configured access points for your network, so all you need to do is plug them in and you’re ready to go
• Effortless deployment and a fully managed service

Helping you work seamlessly between the office, home, and on the move/

Moving your online presence to the cloud with Microsoft 365 is simple and stress-free. Let us help you enhance your connectivity and productivity with Microsoft’s full office suite with features including business-class email, online meeting spaces, SharePoint, office-based messaging and web-based storage, all with personalised settings and user preferences.

Our specialist and accredited engineers will recommend the right Microsoft 365 package to suit your business, devising a migration plan to move you from your traditional on-site email and Office set up and into the cloud.

We will also provide training and assist with the set up of SharePoint and other features of the 365 packages.

Keep Your Business Connected    

According to a recent survey, 1 in 5 businesses are dealing with insufficient internet speeds. Not only that, but 1 in 10 businesses are looking to increase their connectivity to better integrate AI into their everyday operations.In today’s digital age, businesses need strong connectivity for smooth and effective operations. Good connectivity is crucial for success, therefore you shouldn’t settle for slow and unreliable business connectivity. We provide affordable solutions tailored to your connectivity needs, ensuring a happy and productive workforce.Whether you need superfast broadband or a dedicated connection, we have you covered. Our accredited engineers and customer advisors are ready to assist, making your internet access choice quick and effortless through our expertise.            

Are you looking for seamless collaboration? Look no further than Horizon with Webex by Cisco! Through this all-in-one platform, your business can experience next-level cloud calling, meeting and video calling, and more in one app.

With Horizon with Webex, you can easily implement a solution that allows your employees to connect with your customers seamlessly. Perfectly blending Horizon’s robust cloud calling infrastructure with Cisco’s Webex collaboration and AI features, all installed and deployed by AdaptiveComms.

Because Horizon with Webex is entirely managed by cloud services and technology, it is a powerful solution for many businesses. Whether you are looking to introduce a new communication infrastructure or looking to expand your existing comms. Horizon with Webex is the tool for you. In particular, your business can benefit from the main key features that the platform has to offer to your workforce.

• Unified Communications: Integrates voice calling, instant messaging, video conferencing, and meetings into one platform. 
• All-in-One App: Simplifies communication by providing all tools in a single desktop and mobile application. 
• Hybrid Work Support: Enables seamless collaboration for teams working remotely or in the office. 
• AI-Powered Innovation: Includes features like real-time transcription and intelligent call routing to enhance user experience and productivity. 
• Cisco Webex Integration: Leverages Cisco's cloud infrastructure and technology for a robust and feature-rich experience. 
• Desktop & File Sharing: Securely share desktops, applications, and documents from any device.

The Horizon Phone System has been designed in mind to deal with the current business telephony and communications landscape. Utilising the power of the cloud, this system has superior capabilities and features that are used to help deliver the best possible experience to your customer and at the same time turn your business into a centre of excellence for trusted and proven customer service.

With 39% of the UK workforce working from home permanently or in a hybrid fashion, effective communication is crucial. Horizon phone systems not only improve customer satisfaction, but also trains and retains your staff. From this, your business will save a lot of time, money and scripting. AdaptiveComms are your trusted telecoms experts when it comes to the Horizon Phone System. Our highly accredited phone engineers can setup an infrastructure that is exactly tailored to meet the needs of your workforce, customers and resource requirements.

Unified Communications & Collaboration

• Webex Integration: Use integrated desktop and mobile applications for instant messaging, video calling, and document sharing. 
• Group Call Features: Set up ad-hoc conferences, make group calls, and utilize features like Call Barge to assist call handlers.

Call Management & Routing

• Auto Attendant: Automate call routing to direct callers efficiently. 
• Call Queuing: Manage multiple inbound calls, with options to queue up to 25 calls. 
• Hunt Groups: Distribute calls across your team to balance workloads. 
• Call Forwarding & Parking: Forward calls to any internal or external number and place calls on hold to pick them up on another device. 
• Voicemail to Email: Receive voicemails as email attachments for easy access.

Productivity & Remote Working

• Softphone & Mobile Twinning: Use a softphone on your PC or connect your desk phone and mobile, allowing you to take calls on any device. 
• One Number Anywhere: Use your business number on any enabled device or phone.
• Click-to-Dial & CRM Integration: Initiate calls directly from your web browser or CRM, and sync contacts for seamless customer management. 
• Hot-Desking: Log in to any enabled phone in the company and use your number.

Administration & Scalability

• Web-Based Admin Portal: Manage users, features, and call routing through an easy-to-use online portal. 
• Scalability: The system is easily scaled up or down to meet changing business needs, eliminating the need for costly on-premise hardware upgrades. 
• Call Analytics: Access call and contact center analytics to monitor performance and optimize service quality.

Adaptive Phone is a GP digital phone system designed with the patient in mind. Above all, Adaptive Phone helps patients get both the medical attention and advice they need as quickly and effectively as possible.

We understand the frustrations patients can sometimes experience when contacting their busy GP practice. With this in mind, we collaborated with Gamma Horizon, offering innovative technology solutions to make this process as simple and secure as possible.

Enhance your patient experience and manage the 8AM rush effectively with Adaptive Phone, one of the top cloud telephony solutions for primary care.

Offering a seamless transition from legacy phone systems, it can ensure both security and flexibility. It enhances patient communications and practice management, catering to various healthcare settings.

With expert installation, training and support from our specialist team at AdaptiveComms, you can rely on us to assist you in making the switch.

• Efficient Morning Rush Handling: Switch to Adaptive Phone’s cloud-based platform for efficient morning rush handling, ensuring both security and flexibility.
• Trusted Solution For GP Surgeries: Over 48% of GP surgeries rely on Adaptive Phone, supported by expert installation, training, and support from AdaptiveComms.
• Simplify Digital Transformation: Empower patients to manage appointments and tasks, relieving reception staff burdens and directing patients efficiently.
• Boost Practice Productivity: Equip GPs with essential patient information for faster, more effective care and insights to prioritise patient needs.
• Enhanced User Experience: Improve user experience with both intuitive call flow management and streamlined communications.
• Tailored Solutions with Expert Support: With over 21 years of experience, your practice is in good hands. Our telecom experts provide customised solutions and award-winning support from AdaptiveComms.
• Personalised Setup And Support: Each GP practice has unique requirements. With this in mind, AdaptiveComms handles scoping, programming, delivery, training, and ongoing support with their experienced in-house team.

Through the Better Purchasing Framework, AdaptiveComms can provide a powerful and effective solution to simultaneously connect and manage your practices. This both empowers your patients and benefits the incredibly hardworking staff in healthcare.

• Patient experience is improved.
• EMIS integration with click-to-dial support.
• Patient ID based screen popping.
• Critical Care Call routing for both vulnerable and VIP patients.
• Bespoke call alerts for care workers and critical care.
• Customisable on-the-phone surveys and feedback input.
• Cloud sync for collective system and device updates.
• Secure PIN, and remote lock to prevent unauthorised access.
• Standardised action buttons to help streamline operations.
• Highly scalable hardware, with mapping and transfer capabilities.
• Auto call-back feature to avoid queue waiting with SMS capabilities.

Significantly, Hundreds of billions of pounds a year are invested in making the UK Health System a world leader. In fact, the NHS alone treats over a million patients every 36 hours. Without a doubt, the need to communicate in such a critical sector is vital. Thus, a reliable communication platform is essential.

With this purpose in mind, NHS England developed the Better Purchasing Framework in order to provide recommended suppliers to procure GP phone systems. Another key point is the 2023/2024 changes in contract. Markedly, all GP practices and surgeries will be required to procure their solutions from the framework once their current contacts expire. However, there will be plenty of support available if practices and surgeries desire this move in 2023/2024. As shown above, Adaptive Phone from Gamma Horizon provides simple, easy to use GP phone systems that addresses many of the communications challenges faced by today’s healthcare professionals.

For more information about this please visit the NHS national commercial and procurement hub. Alternatively, you can speak to one of our experts here.

Another key pointby the end of 2027 the CBT (Cloud Based Telephony) national framework will take full priority as the shutdown of analogue ISDN and PSTN lines occurs. As a result, all analogue systems will require an upgrade system to be implemented into the system. Obviously, this is something every practice will want to resolve sooner rather than later to avoid potential delays in operations, appointments and more.

We understand that charities and other organisations in the third sector are completely reliant upon the everyday donations of the public as well as fundraisers and events. Therefore, finding a reliable company that offers things like IT support for charities is essential.

Our DBS checked and CHAS accredited engineers can be deployed to help provide IT support for charities, as well as telephony systems and equipment audits, provide cable routing and tidying services. Plus, we can help get your charity an online presence set to help extend your reach and provide social care and value to those who need it the most.

• Repurposing Of Equipment - We can recycle and repurpose equipment for specific needs, whether that be phones for specific helplines or computer systems to store a digital inventory of your shopfront.
• Flexible Installation Times - We can arrange to have work carried out either during working hours or scheduled over several periods of closure giving you flexibility on installation times.
• Equipment Auditing - Existing infrastructure and hardware will be audited and checked to determine if they need replacement, upgrades, or maintenance to meet operational standards.
• Remote Troubleshooting - Our friendly team of engineers can remotely login to your system to quickly diagnose any real-time or developing faults.
• Complete Digitalisation - We can provide compact and highly efficient data storage solutions that allow the digitalisation of stock levels, receipts and invoices and other.
• Accessibility - We offer accessible software with easy-to-use phone system features that can simplify call handling for your workforce.